General Manager (m/w/d) 5* Falkensteiner Spa Resort Marienbad

at  Falkensteiner Hotels Residences

Do you want to work for a renowned family business and a dynamic hotel group with more than 30 hotels & residences in Europe? Do you want to “Welcome Home!” instead of a sterile atmosphere? Do you want to be actively involved in the collaboration and not just go with the flow? Do you want to aim upwards and not just stand still? Then Falkensteiner Hotels & Residences is the right choice for you!
The traditional hotel was built in the Art Nouveau style and has managed to capture and preserve the splendor of times gone by. In this unique place, guests from all over the world recharge their batteries and take time to relax. The excellent wellness program and the modern medical center, as well as the hotel’s own Alexandra spring, are also a true fountain of youth for body and soul.
Would you like to help create a feel-good temporary home for our guests at our spa resort in Marianske Lazne?
We look forward to getting to know you and welcoming you to our team in Marianske Lazne as:

POSITION OVERVIEW:

• Strong, hands-on operational role model with a passion for hospitality, a charismatic presence, and with excellent communication skills.
• This leader will develop and oversee the operation of the largest 5-star medical and wellness Spa Hotel Resort in the region, driving long-term growth and consolidating leadership in guest recognition and innovation.
• The ideal candidate will be an inspirational and motivational leader, fostering a culture of continuous improvement in guest services and experiences while maintaining strong relations with all stakeholders in the company.
• Additionally, he/she will play a key role in building a high-performing team through strategic recruitment, staff training, and development programs.

GUEST SERVICES & EXPERIENCE INNOVATION:

• Continuously elevate the guest experience, developing new and innovative services and offerings that set the resorts apart from competitors in the region.
• Lead a guest-centric approach, ensuring feedback is addressed proactively and guest satisfaction is consistently improved.
• Drive initiatives to enhance the overall guest experience, ensuring the resorts deliver world-class service.