General Manager-Moxy Sydney Airport

at  Marriott International Inc

Job Number 24137003
Job Category Property Leadership
Location Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

The Moxy Captain has a DEEP CONNECTION to the target guest and the brand’s core values – thoughtful, fun and spirited. He/She understands and resonates with what Moxy is all about. The Captain has the basics covered – metrics are met, money is counted, and reports are run – but focuses his/her energy on bringing the Moxy experience to life for every guest and every Crew Member. This role is responsible for setting up an environment where guests can serve themselves in a thoughtful, intuitive manner. This includes everything from check-in and greeting, to the vibe in The Now (lobby), the drinks served at the bar, Rockstar service delivery from Crew Members, the efficiency of check-out, and every step and interaction in between. The Captain is RESPONSIBLE FOR THE SOUL OF THE HOTEL and to do that he/she verifies that the sensory experience is as it should be, from music to lighting and scent. This role BUILDS RELATIONSHIPS in the community and brings exciting events to The Now. The Captain constructs a property atmosphere so guests feel like they are seamlessly moving through the hotel rather than just checking in and out. He/she drives revenue through a distinctive approach to beverage and food offering and promotion. He/She uses their passion for the brand, their personality, and their ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment. Captains are up and on their feet for most of the day, mingling, and creating a BUZZY ATMOSPHERE in the hotel, while maintaining a smooth operation behind the scenes to validate that the business is in order. Oh, and guess what? All of the Captain’s drive and know-how ultimately produces a hotel that is as profitable as it is fun – because that is what Moxy is all about.

PREFERRED SKILLS AND KNOWLEDGE:

• Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework
• Strong organization skills
• Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning
• Ability to evaluate business trends, determine applicability, and modify business strategies accordingly
• Ability to manage customer preference, loyalty, and engagement
• Ability to take constructive action without relying on directions from others
• Ability to network and build relationships to grow the business
• Strong problem-solving skills; encourages new innovative solutions when appropriate
• Strong communication skills (verbal, listening, writing, presentation)
• Effective influence, consensus building, and negotiation skills
• Ability to effectively manage and support change
• Strong associate relations and customer relations skills
• Proven success in talent management and manpower decisions

EDUCATION AND PROFESSIONAL CERTIFICATION:

• Bachelor’s degree in related area, or equivalent relevant experience

ADDITIONAL RESPONSIBILITIES

• Manages e-mail.
• Manages daily paper mail.
• Participates in conference calls (e.g., sales, promotion, Q&A, property performance, etc.).
• Provides follow-up information to Area/Regional leadership and brand team(s).
• Prepares for Area/Regional Team visits (e.g., pulling and consolidating relevant reports).
  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
  Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.
  Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.
  If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you