General Manager

at  Nemesis Coffee

GENERAL MANAGER (OPENING TEAM)

We are looking for a passionate and competitive hospitality professional to join our team as a General Manager. As the focal point of our new and exciting project in Surrey Central, you will help shape what the Nemesis experience looks and feels like in a brand new space, team and community. This role is for those who understand what leadership truly means and are willing and proactive at acquiring the skills, knowledge and experience to drive themselves, their team and their space forward.
Surrounded by some of the industry’s best coffee professionals, servers and operators, this role is designed for someone who wants to take what they already know about leadership and great hospitality and broaden that understanding, utilizing the freshness of a brand new space to aim as high as possible. With a dynamic programme across coffee, pastry, brunch and more, we really do see ourselves as a place for people to level up where they’re at and begin a strong and prosperous career.
Every new nemesis location has always strived to push the boundaries of what came before, exceeding our own status quo and redefining what great hospitality can be for ourselves and the community we serve. We hope you find alignment with the way we think and feel about hospitality and leadership, and feel encouraged to leverage the uniqueness of your own experience to contribute in a meaningful way to who we are and what we do.

ABOUT US:

Nemesis is a hospitality driven, specialty coffee company composed of highly dedicated baristas, chefs and creatives. We utilize our pursuit of passion, and the spaces we explore them in, as a catalyst to build community and create culture.
We have cultivated a working environment that encourages and empowers all team members to constantly challenge their own status quo; to broaden existing skills, deepen knowledge and contribute in new and exciting ways as we strive forward. As a team, we want to nurture this environment by bringing in people who share our passions and have a genuine want to push the boundaries in all aspects of the business alongside us.

LEADERSHIP

Members of our leadership teams are true embodiments of our shared values, philosophies and ambitions. They are responsible for pushing themselves, their stores and their teams forward, supporting everyone in their endeavours and enabling optimal performance and growth. They are also the custodians of their site’s experience and should always be looking for ways to refine and enhance that experience for their guests and teams alike.

Experience:

• Hospitality: 5 years (preferred)
• Leadership: 3 years (preferred

• Leading with a clear vision and purpose, inspiring and mentoring a passionate front of house team
• Cultivating a positive work culture and building a high-performing team through effective hiring, training, and mentorship.
• Driving operational excellence by bringing consistency to daily, weekly and monthly tasks while constantly seeking ways to streamline existing systems and processes without sacrificing quality
• Maintaining and elevating the guest experience by ensuring exceptional hospitality, and ambiance, actively seeking opportunities to exceed expectations
• Empowering your team to solve problems with creativity and care, turning challenges into memorable experiences
• Understanding and respecting what it takes to run, maintain and grow a business, overseeing budgets, revenue generation, forecasting and P&L analysis
• Work closely and collaboratively with other departments and key players to execute seamless programming changes and additions
• Develop strong relationships with suppliers, local partners and the wider community to enhance our standing and communicate our values
• Uphold the highest level of safety, cleanliness and compliance standards to create a secure, reliable and safe environment for your guests and team alike
  Job Type: Full-time
  Pay: $23.00-$25.00 per hour
  Expected hours: 32 – 40 per week

Additional pay:

• Overtime pay
• Tips

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Would you be willing to commute to Surrey Central from where you live?

Experience:

• Hospitality: 5 years (preferred)
• Leadership: 3 years (preferred)

Work Location: In person
Application deadline: 2025-01-19
Expected start date: 2025-01-2