General Manager

at  Origin Coffee

We’ve come a long way since 2004—and we’re just getting started. As one of the longest-standing independent coffee roasters on UK shores, the love of coffee fuels everything we do.
We are on an exciting growth journey, striving to deliver our unique take on speciality coffee and hospitality to more people than ever before.
We build, nurture, and champion relationships at the source, celebrating producers, seasonality, and provenance. We support direct trade, traceability, and quality. From crop to cup, every step of our journey is considered; we’re proud to be held accountable, always striving for better ways to do business, placing people and the planet before profit.
Our product range includes more than just fantastic coffee. We are also passionate about bringing the world of speciality to life through a programme of education, from teaching professional SCA qualifications to at-home enthusiast brewing courses. Our digital channels allow us to offer engaging learning content, such as onsite ‘how-to guides’ and inspiring social content series.
We are proud to roast for some of the UK’s leading independent speciality coffee shops, bakeries, hotels, and restaurants. We have 1000’s of at-home coffee subscribers and eight beautiful coffee shops across London, Cornwall, Bristol, and Edinburgh.

GUEST EXPERIENCE

• Ensure customers receive service and coffee that aligns with our aspirations of being Europe’s leading speciality coffee roaster.
• Maintain a welcoming atmosphere, ensuring all customers have a positive experience.

SKILLS AND EXPERIENCE

• Degree in hospitality or business or equivalent experience.
• General management experience in speciality coffee.
• Financial acumen and experience in managing P&L and KPIs.
• Proficiency in Office 365 and digital systems.
• Experience in B-Corp accredited organizations or similar environments.

THE ROLE OVERVIEW

As General Manager, you will leverage your strong background in speciality coffee and hospitality operations to elevate the coffee experience in Scoresby Street, Southwark. You will lead the go-to destination for coffee enthusiasts, local business workers, and passersby, enhancing Origin’s presence and upholding our brand’s philosophy.
You will manage a team of dedicated baristas, ensuring exceptional customer service while optimising profitability and brand success. Effective collaboration with our Head of Retail, Founder, CEO, and departmental leads will be essential for driving creative direction, strategy, and ambition.