General Manager - Racecourse Grange

at  Australian Unity

At Australian Unity we are going through an exciting phase of innovative business growth in our Residential Aged Care business, which brings to life our Better Together® social model of ageing well, which offers a continuum of care and support services within an environment which provides the empowerment and ‘choice’ for our residents to live how they want to.
We have an exciting opportunity for a new General Manager to join us at our Racecourse Grange Aged Care residence, located at Mornington.

As the General Manager, you will lead and manage all operational, care and clinical service delivery, ensuring that your teams are trained, supported, and engaged to deliver the best experience at all times for your residents.
Key Deliverables:
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- Leading the end-to-end Better Together® customer experience across the precinct by delivering exceptional customer service, support, and care
- Leading the operations team by promoting a positive culture to fulfill the Better Together® promise
- Fostering an engaged and supportive environment whilst overseeing recruitment, roster management, training and providing coaching on best practice
- Working closely with key stakeholders of the precinct including residents, families, guests, contractors, and staff to ensure high standards of care and exceptional customer service
- Overseeing the precinct financial performance and reporting; ensuring key performance measures are delivered in-line with budget and support requirements
- Identifying and managing risks, managing customer needs and complex issues as required
- Overseeing the precinct obligations for quality assurance, audits, and Aged Care accreditations