General Manager, RS

at  MLSE

Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.
We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
Job Description

As the General Manager of Toronto’s premiere entertainment destination, you will deliver and maintain a culture of service and hospitality within RS. Your leadership and mentorship will provide strategic direction to the team. You will ensure MLSE’s high-quality service and safety standards are upheld, and the key objectives of the Food and Beverage department are met and exceeded.

• Effectively lead all areas of the business operation including external contractors, programming, guest services, security, purchasing, catering and restaurant.
• Provide continuous leadership and mentorship to Managers.
• Develop and implement business plans and strategies; prepare and monitor operating and capital budgets that align with the Food and Beverage department’s vision, driving sales and delivering on budgets.
• Work in conjunction with MLSE’s Finance, IT, Human Resources and Culinary departments, holding dotted-line responsibilities as it relates to the employees supporting the business.
• Ensure appropriate sales tracking, inventory and accounting systems are in place and followed.
• Apply expertise and a strategic outlook in developing and growing programs and events.
• Build, handle and leverage client relationships and business partnerships.
• Build and maintain a positive culture by leading from the front and being a brand ambassador.
• Foster a “one team” approach while adhering to MLSE service standards and policies.

QUALIFICATIONS

• 2+ years Regional Manager or 5 years as a General Manager in a high-volume restaurant, bar environment or high-volume food & beverage operation
• Ongoing awareness and responsiveness to providing outstanding service to guests
• Confident user of MS Office, inventory and POS programs
• Experienced with operational budget management and cost control measures
• A talent for negotiating contracts and handling resources to accomplish organizational objectives
• Outstanding interpersonal, presentation and communication skills
• Demonstrated ability to build and develop professional relationships
• Skilled in strategic planning and organization development
• Strong business acumen and a visionary for identifying opportunities
• Ability to enhance and lead a positive, and innovative work environment with a history in successfully leading and developing a multi-disciplinary team
• An effective problem solver, motivated by results and alert to change
• Shown to perform well under pressure; run and lead multiple priorities simultaneously
• Trained in WHMIS, Smart Serve, ServSafe, NFSTP or equivalent
• Skilled knowledge of food, wine, beer, and spirits
• Flexibility to work evenings, weekends and holidays as the need arises
• A positive, winning approach, incorporating integrity, confidentiality and discretion
  Additional Information

Please refer the Job description for details