General Manager - Samsung Experience Store

at  Partner Retail Services

Salary: £51,500 - £57,500 DOE
Bonus: 20% potential - Up to £69,000 OTE
Location: Samsung Experience Store, Oxford Street
Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking for a talented General Manager to join our Samsung Experience Store in Oxford St.

EVIDENCABLE KNOWLEDGE, SKILLS AND EXPERIENCE:

• Experience in people management, leadership and direction –setting a clear direction for your team, inspiring others, and able to articulate our values with conviction
• Communication and influencing skills that generate commitment and loyalty
• Passionate about people –from customers to stakeholders
• The ability to prioritise workloads while balancing a multiskilled team’s deployment in a multilevel site
• A commercially minded approach to retail
• The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
• Previous high level retail management experience is essential
• Knowledge of the Samsung eco system and a love for all things tech
• Constantly challenges own knowledge and drives own learning
• Can effectively demonstrate ability in managing large teams (30+)
• Evidence of people development and future succession planning
• Effective stakeholder management

ROLE SUMMARY:

As the General Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers’ connected lives.

CORE RESPONSIBILITIES:

• Health & Safety: You’ll lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike.
• Store Standards Expert: Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers.
• Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You’ll set clear expectations and provide direction while encouraging your team to embody PRS& Samsung values.
• Operational Excellence: You’ll follow and uphold the PRS& Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store.
• Shift Management: As a key holder, you’ll take charge of general shift management, making sure all daily tasks are carried out smoothly.
• Resource Management: Managing resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas.