General Manager - Scott Dunn Private

at  Scott Dunn

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Job no: 522821
Brand: Scott Dunn
Work type: Full time, Hybrid
Location: London
Categories: Leisure Travel & Retail

RESPONSIBILITIES

The responsibilities for this role span across leadership and people management, operational management, commercial acumen, customer-centricity, strategy, and stakeholder and relationship management. They include (but are not limited to):

• Develop a high performing team and performance orientated cultureInspire, motivate and empower teams to execute the region’s strategy effectively and achieve common goals.
• Lead and manage teams across multiple geographies (London, New York, California, Singapore) effectively, and engender support and engagement from global and local functions
• Develop and execute strategic partnerships and referrals to grow the Scott Dunn Private membership community
• Direct management of a sales and service operation, ensuring all parts are working together to deliver the financial outcomes and experience for guests and team members
• Keeping abreast of industry trends, market dynamics and competitive landscape, ensuring local market intelligence is brought regularly to the table to adapt and refine marketing and service strategies
• Review and optimize pricing strategies, commercial models for membership tiers and holiday cost structures to maximise profitability whilst maintaining exceptional service standards
• Understanding of the HNW/UHNW customer in the UK/USA and Asia, and their needs to be able to deliver travel product and services that provide valueInstil a customer-centric mindset throughout the team
• Embed and drive forward the vision for the growth of Scott Dunn Private, bringing this to life and embedding it throughout the organisation, both with the SDP team and with the global function leaders
• Develop a comprehensive plan that outlines the measurable objectives to achieve the vision, ensuring all global functional leads are clear on the role they play in delivering the vision.
• Build strong relationships with internal and external key stakeholders (including employees, guests, suppliers, and other key external partners)
• Work effectively within a matrix structure as a General Manager within a global Brand, with strong ability to influence across functions with teams and individuals based in other locations
• Effectively represent the Scott Dunn Private brand to the external market as required in conjunction with other members of the SDP team – trade, suppliers, customers through participation on panels, in supplier meetings or at guest events

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun