General Manager & Senior Stylist

at  Bamford Collection

QUALIFICATIONS AND SKILLS

• Experience: Previous experience in salon management or a related leadership role in the beauty industry.
• Technical Skills: Familiarity with salon management software and proficiency in Microsoft Office.
• Customer Service: Strong focus on client satisfaction and problem-solving.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with staff, clients, and stakeholders.
• Leadership Abilities: Proven ability to motivate, inspire, and lead a team to meet performance targets.
• Financial Acumen: Knowledge of budgeting, inventory control, and cost management.
• Creativity: Ability to conceptualise and implement marketing campaigns and promotions that align with the brand.

PERFORMANCE INDICATORS

• Customer Satisfaction: Positive client feedback and low complaint rates.
• Financial Metrics: Meeting or exceeding monthly and annual revenue targets.
• Employee Retention and Satisfaction: Low turnover and positive employee feedback.
• Operational Efficiency: Cleanliness, organisation, and inventory control within budget.
  This job description serves as an overview of responsibilities and qualifications and may evolve based on the needs of the salon.

ABOUT THE ROLE

The General Manager oversees the daily operations of the hair salon, ensuring high standards of service, profitability, and customer satisfaction. This is a hands on role and the General Manager will be expected to also provide hairdressing services for customers as needed whilst managing a team of stylists, beauticians, and support staff while driving sales, maintaining budgets, and ensuring a positive, professional atmosphere in the salon.