General Manager

at  TaggNGo Car Wash

QUALIFICATIONS:

• 7+ years management experience required
• 2+ years of experience managing multiple sites/units is preferred.
• 5+ years of customer service experience required.
• Those with additional years of experience are encouraged to apply.
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Polite, approachable, and friendly demeanor
• Top-notch organizational, time management, analytical, and problem-solving skills.
• Ability to prioritize tasks and delegate when appropriate.
• Basic mechanic knowledge is preferred.
• Ability to work outside in varying temperatures.
• Self-motivated with a desire to learn.

PHYSICAL REQUIREMENTS:

• Prolonged periods of standing and walking
• Ability to lift 50 pounds
• May be required to climb ladders as part of cleaning duties

• Lead, manage, and hold site employees accountable
• Own and manage employee training, scheduling, and labor costs
• Ensure that safety and security are emphasized, practiced, and periodically reviewed
• Enforce company policies and procedures and communicate changes
• Ensure compliance with legal requirements and company policy
• Lead the recruitment, onboarding, discipline, and dismissal processes
• Conduct performance reviews, and build a positive and rewarding culture as you exhibit extreme ownership and set the tone for your site
• Coach, motivate, and train new and existing employees
• Develop great customer relationships and address customer concerns, questions, and needs
• Maintain excellent site appearance
• Ensure that the wash is operating properly by monitoring the quality of the wash, addressing areas for improvement, and resolving wash issues
• Complete basic equipment maintenance including regularly scheduled maintenance to ensure machinery is in proper working order
• Perform administrative duties including paperwork, inventory, and documentation
• Meet and exceed established volume, revenue, and profitability goals
• Attract, recruit, develop and retain employees
• Complete daily, weekly, and monthly checklist on building, lot, and equipment
  Requirements: