General Manager

at  TeamSport

ABOUT US:

TeamSport are the No 1 indoor karting company in the UK and growing in Europe.. but it’s not just about karting! We’re expanding and offering a mix of multi-activity experiences such as mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options!

THE ROLE:

Reporting directly to the Regional Operations Director or Regional Support Manager, your role is responsible for overseeing the organisation’s daily operations and managing the business aspects of the track. Your primary duties include reviewing and implementing operational procedures, assisting departmental heads and managing company finances. The General Manager maintains overall responsibility for all areas of the business. You will aim for operational excellence and achieve KPIs inline with the company’s expectation. You will continue to coach and grow your crew members and assist the wider business in being recognised as a Great Place to Work

YOUR DUTIES:

• Lead the team to hit all departmental KPIs, including wage ratio and financial targets.
• Foster collaboration between departments for stakeholder satisfaction and service level agreement adherence.
• Keep all departments running smoothly, maintaining top-notch service and safety in line with Standard Operating Procedures (SOP).
• Manage departmental budgets like a pro, keeping costs within limits and maximising profitability.
• Always on the lookout for new revenue streams to boost the bottom line.
• Ensure all team members follow company policies, Health and Safety requirements, and relevant legislation to minimize risks and protect the business’s reputation.
• Offer oversight and support to prevent accidents and maintain consistency across all areas.
• Build a culture of effective people management through recruitment, performance management, training, and talent management.