General Manager - The Lucan Autograph Collection Residences

at  Marriott International Inc

Job Number 24159175
Job Category Property Leadership
Location The Lucan Autograph Collection Residences, 2 Lucan Place SW3 3PB, London, United Kingdom, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
The Lucan Residences mark the very first Autograph Collection Residences standalone property in the Marriott’s Global Residential Portfolio.
Envisaged as a beacon of architecture in conversation with the rich history of the Royal Borough of Kensington and Chelsea, each residence is individually curated to be as bold and original as its inhabitants.

JOB SUMMARY

Functions as the primary team leader of the Autograph Collection property with responsibility for all aspects of the operation, most importantly managing a team of dynamic individuals and rallying them around a service culture that leaves a lasting impression. Maintains responsibility for guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to property ownership and Marriott International. Manages the implementation of a hotel service program with the objective of creating an extraordinary guest experience tailored to an independent-minded traveler. Demonstrates exceptional communication skills and manages employees directly and indirectly through leadership team. Holds property leadership team accountable for executing a customer-focused strategy and guides their individual professional development. Leverages Marriott International sales and revenue engines (e.g., M.com) and initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. Maintains active involvement in the local community and builds strong relationships with local officials, businesses, and customers. Represents Autograph Collection values in all leadership actions. Demonstrates creativity, operational excellence, an entrepreneurial management style, and the desire and ability to manage a standalone independent hotel brand without a major brand identification.

EDUCATION AND EXPERIENCE

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major highly preferred; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major highly preferred; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Please refer the Job description for details