General Manager

at  Two Capes Lookout

Job Title: General Manager
Reports to: Q Leadership
Department: Operations/Administration
Job Status: Salary Exempt
Revision Date: 7/23/24
Other:
Purpose of Position
The General Manager is responsible for the efficient, professional and profitable operation of Two Capes Lookout and its entire operation. This individual ultimately oversees every managerial, f/t and p/t position, and ensures full compliance with state and federal labor laws, sanitation and food-related ordinances, and alcohol service regulations. In addition to managing the day-to-day business operations, the General Manager solicits new sources of revenue, both on and off the venue property.
Position Overview
The property General Manager serves as the liaison between all departments at Two Capes Lookout and between the property and the community. The position is responsible for managing the day-to-day operations of the property and all its operational departments. The General Manager champions and supports Human Resources and all Q Hospitality Management and Two Capes Lookout programs to ensure compliance and a positive company culture. Provides a professional, caring, and confidential personnel service to management and staff, and oversees the welfare of all. Responsible for providing operational communication and reports to Q leadership and to property ownership. All valued team members are expected to wear many hats at Two Capes Lookout, so when it’s time to roll up your sleeves and assist your fellow team members, you may be stripping beds, helping with housekeeping, transporting guests, cleaning up the property or providing support for other fun activities that happen on a daily bases in order to ensure an amazing guest experience.
As a valued team member with Two Capes Lookout and on behalf of Q Hospitality Management, we focus on exceeding our guests’ expectations and believe that “the answer is YES and if it’s not yes it’s YES, and if it’s still not yes its YES”.

Essential Job Functions/Responsibilities + Position Expectations

• Ensure legal, efficient, professional and profitable operation
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Final decision-maker on equipment purchases and leases with approval from Q leadership.
• Looks to Q leadership and our HR partner Adams Keegan for conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable and with approval/support of Q leadership
• Author, review and amend policies & procedures, as required.
• Author and amend contracts; authorize terms, with approval of Q leadership
• Oversee scheduling and labor allocation.
• Analyze revenue management/sales in relation to anticipating staffing needs, target market demographics and other proactive metrics
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain as needed, all operational systems/technologies, such as PMS, POS, Accounting software etc.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
• Evaluates each manager’s performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with, suppliers, vendors and the public that projects Two Capes Lookout in a positive light.

· Communicates policies and procedures. Ensures accurate interpretation by the Two Capes Lookout staff. Provides management with appropriate procedural manuals for compliance.
· Supports the recruitment of qualified applicants for Two Capes Lookout positions using properties tech stack.
· Recruits’ applicants utilizing effective methods, and reviews applicant pools. Pre-screens candidates and directs management in the recruiting processes.
· Advises managers on employee disciplinary issues and ensures that actions adhere to policies and procedures. Strictly follows established procedures and documents.
· Looks to Q leadership and our HR partner Adams Keegan for discussions on grievance-related concerns with employees and correctly advises employees on procedures. Ensures proper completion of required paperwork to help minimize potential liabilities.
· Manages employee separations and conducts exit interviews per Two Capes Lookout and Q hospitality Management policy and applicable law, looks to Q leadership and our HR partner Adams Keegan for guidance.
· Prepares and submits periodic reports for management’s use.
· Monitors the performance evaluation process. Supports the distribution of evaluations/reviews, in a timely and appropriate manner, to departmental managers. Advises managers on compliance with applicable policies, procedures and deadlines.
· Provides and ensures effective training and career development opportunities to employees. Supports or coordinates internal/external training programs; monitors effectiveness.
· Monitors expenditures to ensure effective utilization of budget allowances.
· Assists in defining goals for the organization on employee satisfaction and retention, and supports Q Hospitality Management in the creation of programs for employee recognition (e.g. employee of the month) and celebrated dates (e.g. birthdays, anniversaries, etc.). Provides feedback and initiates further ideas to pursue required results.
· Ensures a positive and supportive work environment
· Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior. Exhibits a “can do” attitude to work, and seeks out and accepts increased responsibility. Shows persistence and seeks new alternatives when obstacles arise; is proactive. Works in a resourceful manner and shows flexibility; adapts to change. Accepts direction and feedback when provided.
Required Position Skills
· Counseling/Conflict Resolution
· Diversity
· Leadership/Ethics
· Oral/Written Communication
· Problem Solving
· Team Work
· GREAT grasp of new technology
Other Skills/Abilities
· Knowledge of basic principles, practices and techniques of public personnel administration. Knowledge or general understanding of applicable federal and state laws regarding Human Resources.
· Ability to evaluate and develop recommendations for improvements to operations, policies and/or procedures. Ability to prepare clear and concise reports. Ability to write business correspondence, procedure manuals and effectively communicate information and responses.
· A solid grasp of technology and the ability to quickly learn new technology and the Q Hospitality Management tech stack used at Two Capes Lookout.
Physical Requirements of this Position
Carefully check all that are necessary to perform the essential responsibilities of the position effectively.
NA Not Applicable
O Occasionally (up to 50% of time)
R Regularly (51%-100% of time)

EXPERT

Computer skills, including MS Office applications, e-mail
X
MS Word
X
MS Excel
X
Hospitality Tech systems – such as PMS, POS
X
Graphic design and layout experience, manipulation of images, graphics and various formats.
X
Attention to detail, consistency, accurate typing and proofreading.
X
Organized, able to work independently and balance heavy workload.
X
Project management skills, tactful, diplomatic with highly developed interpersonal skills.
X
Oral and written business communication skills.
X
Q Hospitality Management and Two Capes Lookout are Equal Opportunity Employers and do not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local law.
NOTE: This job description is not intended to be all-inclusive. Associate may perform other related duties as negotiated to meet the ongoing needs of Two Capes Lookout. Q Hospitality Management or Two Capes Lookout may amend a job description at any time with or without notice

• Ensure legal, efficient, professional and profitable operation
• Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements.
• Final decision-maker on equipment purchases and leases with approval from Q leadership.
• Looks to Q leadership and our HR partner Adams Keegan for conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable and with approval/support of Q leadership
• Author, review and amend policies & procedures, as required.
• Author and amend contracts; authorize terms, with approval of Q leadership
• Oversee scheduling and labor allocation.
• Analyze revenue management/sales in relation to anticipating staffing needs, target market demographics and other proactive metrics
• Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
• Program and maintain as needed, all operational systems/technologies, such as PMS, POS, Accounting software etc.
• Directs and assists managers in preparing and attaining future goals.
• Provides each manager with the proper direction and follows up on all assignments.
• Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
• Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
• Develops an effective management team.
• Gives the managers clear direction, and provides the necessary assistance for them to provide them to perform their work.
• Evaluates each manager’s performance and makes recommendations for their improvement.
• Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
• Establishes and maintains personal relationships with, suppliers, vendors and the public that projects Two Capes Lookout in a positive light