General Operations Manager

at  FSW Ltd

Job Advert
We are now looking to recruit a General Operations Manager to join our dedicated Just One Call Team based in Emerson Green – Bristol.
Just One call is an established division within the FSW Group of Companies predominantly supporting national refrigeration contractors in the retail sector. We continue look to expand the business which allows for career progression within the organisation.
The successful candidate will be responsible for directing and overseeing daily operations of the branch align with the vision of the company and ensure that customer expectations are met.
Having an excellent level level of education and ideally with a professional leadership and management qualification you will have proven experience of both employee and client management and ideally will have proven experience in the air conditioning and /or refrigeration industry. Experience gained from a similar service driven background will be considered.
With proven experience in people management and team building of no less than 10 people in a similar role is essential.
Having excellent communication skills, you will be self-motivated, proactive and possess the skills needed to lead, motivate and develop the wider team. As General Ops Manager, you will need to be able to maintain and develop relationships with key customers.
A good level of office to include Word, Excel and some PowerPoint knowledge is essential.

Reporting to the Group Sales Director, the main duties of the role include:

• Overseeing the daily operations of the business unit, ensuring targets are achieved and reporting key branch results to Senior Management and Directors.
• Ideally the successful candidate would have some level of engineering, and technical knowledge to confidently discuss the various options available from our product portfolio and advise the customer accordingly however, product training and support will be offered to the successful person.
• Responsibility for leading the team via effective operational management and compliance, whilst encouraging an environment for continuous improvement.
• Developing effective relationships with key managers across the wider group and to develop sound working practices to meet both todays and future needs of the business.
• Identify, develop and maintain strong customer relationships at all levels and to be the main point of contact for all high level operational queries.
• Providing direct management of key functional supervisors at the branch and to develop the team through effective people management to include training, team meetings, one to ones, objective setting that stretch and develop colleagues.
• To ensure effective people management activities are undertaken as required.
• Work under pressure and ensure all customer KPI’s are achieved and exceeded.
• Some travel will be required therefore, a full driving licence is essential.

The successful candidate can expect in addition to working in our friendly, hardworking and established team, we offer as part of our renumeration package:

• Attractive competitive salary
• Up to 33 days holiday including Bank Holidays (with service)
• Employee Rewards with the ability to gain ‘quirky perks’ eg late starts, early finish, long lunch, coffee and /or lunch on us.
• Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service.
• Retail Discount Scheme across many major high street stores, hospitality venues, holidays and days out etc.
• Cycle to Work Scheme
• Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland.
• Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses
• Auto Enrolment Pension Scheme
• Life Assurance

If you are interested in the above position and feel you have the required experience and skill set for this challenging and rewarding opportunity, in the first instance, please send your CV and covering letter to hr@fsw.uk.com by no later than 15 October 2024
FSW Group Limited is an equal opportunities employer.

• Overseeing the daily operations of the business unit, ensuring targets are achieved and reporting key branch results to Senior Management and Directors.
• Ideally the successful candidate would have some level of engineering, and technical knowledge to confidently discuss the various options available from our product portfolio and advise the customer accordingly however, product training and support will be offered to the successful person.
• Responsibility for leading the team via effective operational management and compliance, whilst encouraging an environment for continuous improvement.
• Developing effective relationships with key managers across the wider group and to develop sound working practices to meet both todays and future needs of the business.
• Identify, develop and maintain strong customer relationships at all levels and to be the main point of contact for all high level operational queries.
• Providing direct management of key functional supervisors at the branch and to develop the team through effective people management to include training, team meetings, one to ones, objective setting that stretch and develop colleagues.
• To ensure effective people management activities are undertaken as required.
• Work under pressure and ensure all customer KPI’s are achieved and exceeded.
• Some travel will be required therefore, a full driving licence is essential