German Customer Service Agent

at  BESTSELLER

Here at BESTSELLER our Customer Service Team is fundamental to the success of our business. Via email and live support, we serve and support customers across the world in 10+ languages. We take pride in ensuring a seamless and quality-focused customer experience, constantly looking for ways to improve our services across all BESTSELLER E-Commerce brands and beyond.
As a German Customer Operations Agent, you will be part of our energetic and international team. You will be supporting our E-commerce customers from multiple markets to ensure that they always receive “above and beyond” treatment. We believe excellence is not a destination but a process.

SKILLS/EXPERIENCE:

• Fluent in English and German are mandatory. Additional languages are a plus.
• Excellent communication and interpersonal skills
• Interest in fashion and you are preferably an avid online shopper
• Experience in previous customer service or similar environment are a big plus

YOUR PROFILE:

In Customer Service, we highly value a “go-getter attitude”. We are constantly striving to take our customer experience to the next level, and we do that through a highly skilled team. We are innovative, process-driven and have a strong focus on building and maintaining successful customer loyalty.
We put a strong emphasis on great teamwork, the right candidate will be loyal, helpful, and enjoy being part of a strong and fun team where you’re always ready to make an extra effort when needed. You have an optimistic mindset and can keep up the good spirit in a busy and sometimes unpredictable work environment.
This position will be working in the Customer Operations team in our Amsterdam office in the Netherlands. Please note we are only looking for a full-time employee.

• Communicate via different channels (chat, WhatsApp, e-mail, phone and through partners)
• Investigate inquiries using internal and external stakeholders and systems
• Have an in-depth knowledge of macros and (when created) phone scripts in relevant languages and English
• Be able to process orders through various systems
• Make claims
• Process refunds
• Identify fraudulent behavior
• Attend meetings and trainings to ensure knowledge is up-to-date
• Translate text for customer contacts on an ad-hoc basis
• Be a team player and assist colleagues when needed
• Raise any areas of improvement with your Customer Operations Senior