German-speaking Call Centre Agent
at SkyeBiz
Berlin, Berlin, Germany -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 29 Dec, 2024 | Not Specified | 04 Oct, 2024 | 6 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
REQUIREMENTS:
Near or native German speaker
Responsibilities:
ABOUT THE ROLE:
Are you ready for a new adventure in Portugal?
In this role, you will provide service-oriented inbound support for a German bank account.
Your responsibilities will include answering customer questions, executing orders on the first contact, assisting with phone banking ID and T-PIN setup, guiding customers through the Postbank app setup, and providing exceptional customer service for all retail banking inquiries.
You will also troubleshoot and resolve customer issues efficiently, maintain accurate records of customer interactions, collaborate with team members to improve service processes, and stay updated on banking products and services.
KEY RESPONSIBILITIES:
- Answer customer questions and execute orders on the first contact
- Assist with phone banking ID and T-PIN setup
- Guide customers through the Postbank app setup
- Provide exceptional customer service for all retail banking inquiries
- Troubleshoot and resolve customer issues efficiently
- Maintain accurate records of customer interactions
- Collaborate with team members to improve service processes
- Stay updated on banking products and services
REQUIREMENT SUMMARY
Min:6.0Max:12.0 year(s)
Outsourcing/Offshoring
Banking / Insurance
Customer Service
Graduate
Proficient
1
Berlin, Germany
