German speaking Customer Service Advisor (fixed-term) (m/w/d)

at  LEGO

Do LEGO sunflowers need direct sunlight? And does a LEGO ® bonsai tree need any trimming?
If you can keep cool when LEGO ® minifigures are losing their heads, then why not join our team?
If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for energised and empathetic people who speak both English and German fluently to join our growing team of advisors in Berlin.

ABOUT THE ROLE

Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.
We are offering a competitive salary and some awesome benefits. This role is fixed-term from September 16 2024 until the end of January 2025.
Full in-person training will be given with a 4 week induction, followed by 2 weeks on-the-job support. We exemplify our People Promise by embracing the different life situations of our colleagues. So, as Customer Service Advisor you’ll spend a minimum of 2 days working from the office and the option of 3 days from home per week.
No relocation assistance is offered for this position.

MAIN RESPONSIBILITIES

• Respond to customers in German and English (both spoken and written).
• Engage with our customers across our various channels including phone, email, and live chat.
• Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
• Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
• Cover a variety of shifts and weekends to ensure we offer best-in-class service.
• Represent the LEGO brand through our unique tone of voice.
• Prioritise and multitask to meet our customers’ expectations.
  Our recruitment process will start with an online interview in HireVue (please check your junk/spam folder for the invite). If you are successful we’d love to meet you in person in our Berlin office for the final interview and to show you around our amazing workplace.
  Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.