German-speaking Customer Service Representative

at  Support Services Group Europe

COMPANY INFO

Support Services Group is a multinational company with more than 20 years of experience in the service sector. We have over 25 customer service centres worldwide. Our partners come from a variety of sectors, including the automotive industry, commerce, insurance, energy, banking, streaming services, and more. At Support Services Group, we believe that exceptional customer service is key to building lasting relationships with our clients. We value collaboration, innovation, and a customer-first mentality. Our mission is to provide top-notch support and exceed customer expectations at every turn.

HOME OFFICE:

Looking for an opportunity to work from home? This might be the right job for you.

• You can work 100% from the comfort of your own home, but you also have the option to work in our partner’s office in the 13th district of Budapest.

EDUCATION & PROFESSIONAL GROWTH:

• We and our partner support your professional preparation and onboarding necessary for the job.
• Our online learning platform is available to you both in English and in Hungarian.

DURING YOUR DAILY WORK, YOU CAN EXPECT THE FOLLOWING TASKS:

As a Customer Service Representative, you’ll be the voice of our long-term partner, who is the world’s leading retailer of Christmas-related holiday decorations. You will help their customers by answering inquiries, resolving issues, and ensuring they have a seamless experience with products and services. Whether it’s by phone, email, or chat, you will be instrumental in ensuring customer satisfaction and retention.
Given the nature of the project, our partner needs increased support before and during the Christmas period. So, the project will start from the end of September and will finish at the end of January.

KEY RESPONSIBILITIES:

• Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information on products/services and guide customers through solutions and soft up-selling of services and quality holiday decoration products.
• Resolve customer issues, complaints, and requests promptly and effectively.
• Update customer accounts, process orders, and escalate more complex cases to the appropriate teams.
• Maintain accurate records of customer interactions and transactions in our systems.
• Collaborate with other teams to ensure smooth customer experience.
• Continuously improve by gaining product knowledge, and staying updated on company policies and procedures.