German Speaking Logistics Contact Centre Analyst (6 month FTC)

at  TJX Europe

DISCOVERY IS AT THE CENTRE OF EVERYTHING WE DO. WHEREVER YOU FIND US AROUND THE WORLD, IF YOU CAN THINK OF A PRODUCT, YOU CAN PROBABLY FIND IT IN OUR STORES. WE ARE PART OF THE TJX FAMILY WHICH INCLUDES TK MAXX, AND HOMESENSE IN EUROPE AND THE UK AND ACROSS THE REST OF THE WORLD YOU WILL FIND US AS TJ MAXX, MARSHALLS, HOMEGOODS, SIERRA AND WINNERS.WITH VARIETY COMES PLENTY OF SURPRISES—OUR ENVIRONMENT IS EVER-CHANGING, AND THAT’S JUST HOW WE LIKE IT. EVERY DAY IS AN OPPORTUNITY TO DISCOVER SOMETHING NEW ABOUT OUR BUSINESS, OUR PARTNERSHIPS AND EVEN SOMETHING EXCITING ABOUT YOURSELF. ARE YOU READY TO DISCOVER DIFFERENT?

We are looking for a German Speaking Logistics Analyst to join our Logistics Contact Centre on an initial 6-month basis.
This is an entry level role within Logistics where you will be working with Buying Operations Teams and Vendors globally as part of a helpdesk which assists our vendors to book goods into our supply chain, enabling smooth flow to our processing centres and out to stores. You will work out of a busy shared inbox and will be using a soft-telephony system to field vendor calls.

KEY SKILLS, KNOWLEDGE & EXPERIENCE

• Proven strong administrative and organisational skills.
• Confident calling external vendors and speaking on the phone.
• PC literate with intermediate computer skills, good data entry and math skills.
• Able to work from a shared inbox.
• Able to juggle constantly changing priorities and multitask in a high volume and fast paced environment while maintaining a positive and professional demeanour.
• Able to build and maintain cross-functional relationships and able to work in a large/diverse team.
• Independent, able to work effectively without close supervision.
• Committed and reliable.
• Task oriented, aware of deadlines.
• Excellent communication skills, both verbal and written.
• Demonstrates flexibility and ability to adapt to an ever-changing and diverse environment.
• Takes accountability for personal development.
• Ability to answer queries by telephone and e-mail in German and English

• Creating vendor booking accounts, resetting passwords and maintenance of account. information on the booking portals.
• Answering queries on when collections will take place, through both calls and CSM platform for emails (ServiceNow).
• Booking in deliveries into the UK Processing Centres for exception vendors.
• Maintaining logs & keeping records up to date.
• Informing vendors of non-compliance.
• Running & saving reports.
• Resolving collection related issues.
• Supporting vendors with our packing, shipping and booking requirements.
• Assisting with current customs document compliance process.
• Assisting Buying Operations with queries and PO failures