German Speaking Senior Customer Service Representative

at  Thermo Fisher Scientific

JOB DESCRIPTION

Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
As a Senior Customer Representative you will be part of a diverse team that speaks over 12 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, whereby a wide range of administrative tasks are fulfilled. Based at our brand-new Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a high-volume diverse office environment.

• Act as FPOC (First Point of Contact) for our customer via e-mail (80%) and phone (20%)
• Create and assign tickets in the ticketing systems (C4S).
• Decide on correct path forward to address customer needs.
• Taking part in Request for Quotation process.
• Document all required info as per instructions.
• Manage the process for escalated inquiries and complaints to resolution.
• Maintain customer databases.
• Create and maintain equipment record.
• Assess the need for change and implement in order to increase productivity.
• Build strong relationships with internal departments and different stakeholders.