German speaking Support Specialist

at  Configura

At Configura, our User Community team focuses on building relationships, educating, and gathering feedback from the CET user community to help ensure an excellent user experience. As a member of the User Community Team, Support Specialists provide friendly, professional, helpful and insightful support to end users and are critical to ensure a positive experience within the CET ecosystem.

WHO WE ARE LOOKING FOR

• Experienced Support Professional- You have professional experience and have thrived in a user support role within a structured team environment.
• Expert Communicator- You know the importance of customizing your message and approach based on audience and are comfortable engaging with all levels through your customers organization. You are fluent in both English and German.
• Composed Problem Solver- You’re skilled in remaining calm and operating in high pressure, difficult situations.
• Multi-Tasker Extraordinaire- You possess the ability to utilize multiple software systems simultaneously while maintaining responsiveness and engagement with users.
• Positive By Nature- You view issues people are experiencing as an opportunity to help and improve their day.
• Curious Learner- You question how and why things are done with a focus on continued innovation.
• Flexible Team Player- You understand situations and priorities shift and do so to better serve your customers, colleagues and Configura.

• Continuously learn and explore Configura software ecosystem to efficiently support our user community.
• Provide high quality support to end users primarily via chat and phone.
• Collaborate with other Support Specialists as well as various teams throughout the organization to troubleshoot and formulate solutions to issues.
• Coach and educate users on how to best utilize Configura software.
  Document issues and feedback received from users and communicate appropriately.