German-Speaking Technical Support Analyst - Student position

at  transcosmos TCIS

POSITION: GERMAN-SPEAKING TECHNICAL SUPPORT ANALYST

Employment Type: Student contract
Base Location: Debrecen, Hungary - ONSITE POSITION
The platforms of the job: Email/ticket, phone calls
Work hours for students: 20-24 hours/week, at least 20 working hours (without breaks) per week

REQUIREMENTS:

• active student status

SKILLS / ATTRIBUTES REQUIRED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware/software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution promptly, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance with customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.