German Speaking Temporary Customer Service Advisor

at  Belstaff

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.

• Delivering a best in class service that will drive an Excellent Customer Satisfaction rating by being a brand ambassador and demonstrating the Belstaff values throughout all customer interactions
• Supporting with customer contacts and responding to customer enquiries across multiple platforms at the same time within SLAs
• Handling a high volume of incoming calls, live chat, social and email tickets
• Placing customer orders and advising on products
• Responding to customer order queries and providing accurate, live and complete information, always keeping delivering an omnichannel experience across online and in store in mind
• Supporting stores and resolving issues
• Dealing with customer returns and making decisions with the best outcomes for both the customer and the business
• Working cross functionally with Head Office teams to obtain necessary information and resolve any customer issues
• Providing feedback and supporting across the Ecommerce function
• Developing a trusting relationship with our delivery service providers to resolve any issues as quickly as possible
• Keeping up to date records of customer interactions using the relevant tools