German Technical Support Agent in Lisbon

at  AMSpace Recruitment Consultancy

Job Title: Technical Support Agent- German
Location: Lisbon, Portugal
Languages Required: German (C2 level), English (B2 level)

JOB DESCRIPTION:

About the Role: We are seeking a skilled and tech-savvy individual to join our technical support team in Lisbon. As a Technical Support Agent, you will be the primary point of contact for our German-speaking customers, providing advanced technical assistance and ensuring a high level of customer satisfaction.

REQUIREMENTS:

• Proficiency in German at a C2 level (native or near-native fluency).
• Proficiency in English at a B2 level (conversational fluency).
• Proven experience as a Technical Support Agent or a similar role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information to non-technical users.
• Strong multitasking and organizational skills.
• Willingness to relocate to Lisbon, Portugal.
• A customer-oriented mindset with the ability to work well under pressure.
• Flexibility to work various shifts, including weekends and holidays.

BENEFITS:

• Competitive salary and performance bonuses.
• Relocation package to assist with moving to Lisbon.
• Opportunities for career growth and development.
• A vibrant and inclusive work environment.
• Comprehensive training and professional development programs.
• Health insurance and other employee benefits.
  How to Apply: If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment, we would love to hear from you

• Provide technical support via phone, email, and chat in German.
• Diagnose and troubleshoot software and hardware issues.
• Assist customers with installation, configuration, and ongoing usability of software and hardware.
• Respond to customer queries in a timely and accurate way, following up where necessary.
• Guide customers through step-by-step solutions in resolving technical issues.
• Document and track customer issues and resolutions.
• Collaborate with other departments to escalate and resolve complex issues.
• Stay updated with the latest technology trends, products, and services.
• Contribute to developing technical documentation and user manuals.