Gerts Café Manager

at  Students Society of McGill University

Company Description
L’acronyme AÉUM désigne l’Association étudiante de l’Université McGill ! Nous sommes le syndicat étudiant des étudiantes de premier cycle à l’Université McGill.
Toute la communauté étudiante de premier cycle à McGill est membre de l’AÉUM. Notre rôle consiste à faire valoir vos opinions et défendre leurs intérêts. Au niveau universitaire, cela signifie que nous les servons de représentation auprès de la direction. Nous travaillons avec acharnement pour parvenir à de meilleures procédures de justice universitaire, une instruction de plus haute qualité et des services mieux adaptés à la communauté étudiante. Dans un contexte plus large, nous militons aussi fermement pour une éducation publique de qualité, accessible à touste.
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The SSMU stands for the Students’ Society of McGill University! We are the student Union for McGill undergraduate students.
Every undergraduate at McGill is a member of the SSMU. We are here to speak out and advocate for their interests. On the local university levels, this means being their representation to the McGill administration. We work hard for fairer academic justice processes, better quality instruction, and better services for students. On the broader level, we are also strong advocates for accessible quality public education.
Job Description

POSITION SUMMARY

The Gerts Café Manager is responsible for the hands-on daily operations of Gerts Café & Bar Kitchen. Reporting to the Student Life Operations Director, the Gerts Café Manager ensures smooth and efficient café and kitchen operations. This role includes managing staff, overseeing customer service, handling digital presence, and maintaining inventory and supply chain processes.
The Gerts Café Manager will independently manage various operational tasks, encompassing staff leadership, customer experience, financial administration, and the execution of significant projects and small-scaled events aimed at enhancing the café’s operations and service quality. This role also includes overseeing food hygiene and safety standards, as well as implementing sustainability initiatives to promote environmental responsibility and ensure a safe, enjoyable dining experience for patrons and staff alike.

RESPONSIBILITIES

• Daily Operations Upkeep: Maintain daily operations, addressing any inefficiencies or issues to ensure smooth functioning of the café/kitchen.
• Staff Management: Conduct staff meetings and pre-shift communications to disseminate important information and foster a cohesive team environment.
• Staff Training: Under the SLO Director, assist in training new staff members, ensuring they are equipped with the knowledge and skills required to perform their roles effectively.
• Scheduling: Manage staff schedules, ensuring adequate coverage for all shifts and optimizing staffing levels based on business demands.
• General Inquiries: Address general inquiries and correspondence via email and/or phone, providing timely and professional responses to customer inquiries and requests.
• Order Management: Coordinate and place orders for supplies and materials from various suppliers, ensuring timely delivery and maintaining adequate stock levels.
• Inventory Management: Conduct weekly inventory checks using “Rapid Bar” software, restocking as needed, and resolving any discrepancies promptly. Implement FIFO (First In, First Out) method for inventory rotation and maintain temperature logging for perishable goods.
• Purchase Orders (POs): Generate and manage purchase orders, ensuring accurate records, tracking expenses, and adhering to budgetary guidelines.
• POS and Inventory Control: Ensure the POS system and inventory control system are updated with accurate menu items, pricing, and availability information.
• Supplier Negotiations: Participate in negotiations with suppliers to secure favorable terms and pricing for café/kitchen supplies and materials.
• Cleaning and Maintenance: Delegate or undertake cleaning and maintenance tasks to ensure high standards of cleanliness and appearance in the café/kitchen.
• Laundry Management: Oversee laundry operations, ensuring linens and uniforms are cleaned and maintained to a high standard.
• Access Management: Maintain secure access to various locations and rooms within the facility. Ensure that all designated areas are properly locked and secured after use.
• Operational Oversight: Supervise and coordinate café/kitchen operations, including inventory management, cash handling, and adherence to health, safety, and food hygiene standards.
• Customer Service Excellence: Lead by example in providing exceptional customer service, addressing inquiries, and resolving issues promptly to enhance guest satisfaction.
• Financial Administration: Assist in financial tasks such as budget monitoring, expense tracking, and financial reporting to support operational efficiency.
• Compliance and Safety: Ensure strict adherence to food hygiene and safety standards, including temperature logging and food rotation (FIFO), and comply with relevant regulations to maintain a safe environment for patrons and staff.
• Environmental Sustainability: Implement initiatives to reduce waste, promote recycling, and source sustainable ingredients and packaging materials.
• Menu Management and Promotion: Collaborate on menu changes, pricing updates, and promotional strategies to drive sales and enhance customer experience, including the promotion of new items and daily specials.
• Promotions and Events: Assist in planning and executing promotional initiatives and special events to attract patrons and increase revenue, collaborating with relevant departments and stakeholders.
• Small Pop-Up Event Planning: Take lead on organizing various pop-up events in The Grey Corner, such as tastings and coffee houses, overseeing all aspects from planning to execution. Coordinate event bookings, sponsorships, and services with the appropriate SLO & Communications Departments team members to ensure seamless organization and successful outcomes.
• Social Media Management: Manage the café/kitchen’s social media accounts, create engaging content, and promote events to attract customers and increase brand visibility, ensuring compliance with relevant advertising laws and regulations. Collaborate with the Communications Department to ensure that Gerts Social Media is in sync and aligned with the overall SSMU Social Media strategy.
• Collaboration: Work collaboratively with other departments to coordinate operations and achieve organizational objectives.
• Sponsorship Management: Assist in managing any sponsorship agreements, ensuring fulfillment of contractual obligations and maximizing partnership benefits.
• Creating Standard Operating Procedures (SOPs): Collaborate with the Student Life Operations Director to develop and implement Standard Operating Procedures (SOPs) for departmental protocols and draft clear and comprehensive documentation, outlining procedural guidelines and protocols. Ensure SOPs are regularly reviewed and updated to maintain relevance and efficiency.
• Documentation: Ensure meticulous archiving of contracts, invoices, receipts, and related documents into designated folders. Maintain accurate updates of spreadsheets to track document locations and ensure accessibility.
• Data Reporting: Provide detailed metrics and data promptly upon request, ensuring accuracy and relevance to support informed decision-making and strategic planning.
• Stakeholder Engagement: Cultivate positive relationships with customers, suppliers, and the McGill Community to enhance the café/kitchen’s reputation and foster collaboration.
• Team Development: Support the development and implementation of training programs to enhance staff skills in service delivery, product knowledge, and compliance with operational standards.
• Safe Use and Maintenance of Kitchen Appliances and Equipment: Ensure safe operation and maintenance of all kitchen appliances and equipment, adhering to manufacturer guidelines and safety protocols to uphold a secure work environment, reporting any differences to the Student Life Operations Director.

OTHER RESPONSIBILITIES AND FUNCTIONS

• To perform additional duties and responsibilities as assigned by the Student Life Operations Director.
• Participate in regular staff meetings and training sessions.
• Forward recommendations on hiring and discipline of Gerts casual staff to the Student Life Operations Director.
• Respect and follow all McGill Campus and SSMU Internal Regulations and Policies.
• Must be available for on-call coverage during peak times or emergencies.