Gestionnaire de compte - Croisières / Partner Success Manager - Cruise

at  Plusgrade

ENGLISH VERSION WILL FOLLOW

Les voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l’on crée en chemin. Notre engagement consiste à redéfinir l’avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d’ambition, d’innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l’univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.

WHAT YOU’LL LOVE ABOUT US:

\uD83C\uDFE6 RRSP/401(k) Matching
\uD83C\uDFE5 Comprehensive Health Plans
\uD83D\uDCC5 Flexible Paid Time Off
✈️ Travel Experience Credit
\uD83E\uDDD8 Annual Wellness Credit
\uD83E\uDD57 Team Events and Monthly Lunches
\uD83D\uDCBB Home Office/Commuter Credit
\uD83C\uDF05 Work From Anywhere Program
\uD83C\uDF7C Parental Leave Top Up
\uD83C\uDF0D Adventure Pass

ABOUT THE ROLE:

Plusgrade is searching for an ambitious, results-oriented and target-driven Partner Success Manager to manage a portfolio of cruise line Partners. This position is a key market-facing role for Plusgrade, and our Partner Success Manager will be responsible for growth in our current customer portfolio. The ideal candidate has a background in the travel industry (preferably cruise line-related) or a similar account management position with a proven track record of high performance. Ideally, your experience demonstrates proven success in enhancing business relationships and operating with an innovative mindset to exceed performance goals. Our successful candidate will manage an existing portfolio of 4-8 Partners, along with a team of cross-functional resources. You will be accountable for ensuring our Partners receive exceptional service while always seeking opportunities for growth. You will author and maintain strategic plans that keep the team focused on the priority activities for each Partner.

WHAT YOU WILL BE DOING:

• Results Focused - Work with our Partners to establish annual & 3-year financial targets and align on plans for exceeding them.

• Partner Advocate – Coordinate and lead bi-weekly and monthly status review meetings with Partners to review key milestones, active projects, new business opportunities and outstanding issues.

• Facilitate and lead in-person quarterly business reviews with your largest Partners.
• Insight Driven and Solution-Oriented – Leverage an analytical skillset to develop strong insights that lead to program enhancements and new solutions.
• Utilize historical and forward (forecasting) analysis of revenue to gain a deep understanding of the performance drivers.
• Relationship Builder – Effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your Partners.

• Trusted Advisor – Work diligently to understand the Partner’s underlying interests and business priorities, while working closely with the Regional Director to proactively manage a pipeline of new product and feature opportunities that strategically align with the objectives of our Partners.

• Effective Communicator - Act as the primary point of contact for your Partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight.

• Product Ambassador – Understand the Plusgrade solutions available to drive partner goals and develop joint action plans, working closely with Partners to build and evolve strategic plans in accordance with corporate goals.

• Continuously inform internal teams across the organization to successfully complete Partner plans.

• Influencer - Influence the adoption of best practices and marketing plans to drive growth through persuasion, negotiation and consensus-building.