Gestionnaire de la formation des équipes

at  BGIS

WHO WE ARE

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Dispatch Centre is a critical environment within BGIS ITS, responsible for receiving and dispatching facilities service requests for its clients – 7/24/365. Currently, the Operations Centre provides facilities management support to over 40 clients across different industries and handles over 720,000 service requests a year. The work environment is fast-paced, and client-service focused.
The Team Development Manager leads a team of Scheduling Dispatchers – Dispatcher II’s and is responsible for their performance and development through regular coaching and formal performance evaluations.
The Team Development Manager contributes to the achievement of Departmental KPI and productivity targets. The TDM is required to provide support to the Dispatch Centre,
Specific responsibilities include, but are not limited to, participating in the recruiting, scheduling, training, handling inbound service requests, projects, and client transitions.

WORK AVAILABILITY REQUIREMENTS

• 7/24/365 environment requiring open availability; rotating shifts between 7:00am and 8:00pm.
• Weekends and holiday work assigned on a rotational basis.
• On-call requirement on a rotational basisMay be required to work overtime

EDUCATION

College Diploma / Trade School

EXPERIENCE

3-5 years

COMMUNICATIONS SKILLS

Communication involves some clarifications or addressing the service requests, providing instructions, training, explaining the approach.

PROBLEM SOLVING SKILLS

Work requires understanding the nature of the challenge, analyzing the data and addressing it by choosing the most appropriate course of action. Sometimes the course of action needs to be determined very quickly, and solutions might require knowledge of 1-3 software applications.

Please refer the Job description for details