Gestionnaire principal d’immeuble / Senior Building Manager

at  Hazelview Properties Services Inc

QUALIFICATIONS :

• Engagement à offrir un service à la clientèle irréprochable
• Attitude professionnelle et solides compétences en communication
• Degré élevé et reconnu d’intégrité, de diplomatie, de discrétion et de confidentialité
• Capacité à écouter attentivement, à bien comprendre et à résoudre les problèmes adéquatement
• Capacité à travailler et à agir de manière autonome en faisant preuve de jugement
• Capacité à garder son calme et sa concentration dans des situations stressantes
• Personne motivée avec une attitude avenante, prête à relever des défis et consciente que toute tâche a son importance
• Compétences supérieures en matière d’organisation et de gestion du temps et capacité à gérer plusieurs tâches à la fois/établir les priorités tout en travaillant selon des échéances serrées
• Excellentes aptitudes en résolution de problèmes
• Doit être disposé à vivre sur place
• Souplesse pour travailler sur appel selon un horaire de rotation (soirées et fins de semaine)
• Capacité de se faire le défenseur de la diversité, de l’équité et de l’inclusion afin de créer un milieu qui favorise le sentiment d’appartenance.
  About the Company:
  At Hazelview Properties we believe that apartments
  are more than bricks and mortar - they are an experience.
  Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family
  residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.
  Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our
  communities. We are committed to fostering the long-term growth of our employees, communities and the
  investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people
  and places.
  We are committed to a diverse and sustainable future.
  At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable
  and inclusive culture where individual experiences and collective layers of difference are brought together to
  achieve greatness. We invest where we see potential, building for now and generations to come.
  Vision: “We create value for people and places”.

Our Core Values:

• Trust
• Ambition
• Collaboration
• Ownership Mindset
• Having Fun

About the Position:
Senior Building Managers are one of the first point of contact for leading the organization. This role is primarily
responsible for the oversight of the property and day to day operations of an assigned property including building
operations and capital projects. Senior Building Managers are confident leaders, possessing excellent
communication skills with the ability to evaluate economic trends, profitability and marketing issues. This role
requires the ability to work under pressure, handle varied emergency situations and to troubleshoot operational
and management problems unique to an assigned area. This role is also responsible for the coordination of Team
Members work to ensure that a superior level of co-operation, service and support is provided to Residents
thereby ensuring that Hazelview is the preferred landlord of choice
Key Responsibilities:
Operations:
Position Title: Senior Building Manager
Reports To: Property Manager

Location: Property Specific

• Manage assigned portfolio of buildings to improve efficiency and reduce operating costs
• Conduct inspection of grounds, facilities, and equipment to determine if repairs or preventative

maintenance is required on a weekly/daily basis to monitor performance

• Identify and discuss possible required renovations/improvements with Property and Regional Manager
• Ensure apartment complex is maintained and cleaned in accordance with company standards
• Obtain quotes or bids from contractors for repairs, renovations and maintenance
• Supervise contractor work to ensure it has been completed and review invoices
• Responsible for ensuring that day-to-day operations of the building are carried out (general

maintenance and cleaning)

• Ability to coordinate after hours’ emergencies as required
• Working knowledge of legislation pertaining to the Residential Tenancy Act
• Ability to represent company at Landlord Tenant Board hearings as needed
• Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations,

and following procedures of serving notices to residents

• Assist in the implementation of marketing initiatives and related leasing activities

Management:

• Support Property and Regional Manager with planning, assigning and directing work of on-site Team

Members (Building Managers, Assistant Building Managers, Maintenance Associate and Cleaners)

• Assist with on-site Team Members’ learning and development (Building Managers, Assistant Building

Managers, Maintenance Associates and Cleaners) specifically with regards to operational procedures

• Support Property and Regional Manager in analyzing and resolving operational issues
• Initiate or suggest initiatives to keep Team Members motivated and engaged

Financial and Budgets:

• Responsible for ensuring rent rolls are accurate
• Review weekly vacancies/availability reports
• Review rents to ensure they are “at minimum” market value

Job Requirements:

Education and Experience:

• Post-Secondary Education
• Approximately 4-5 years of related experience in a multi-residential property management role.
• Exposure to customer service or other related industry would be an asset
• WHMIS certification would be an asset
• Experience with Fire Life Safety & Building Inspections would be an asset
• Knowledge of current laws, legislation and rights concerning residents would be an asset
• Building/Property Maintenance experience
• Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
• Computer skills (Microsoft Office Suite, Yardi, Email, Internet)

Qualifications:

• Excellent communication is required. Ability to speak other languages is considered an asset
• Actively championing diversity and inclusion
• A commitment to “Best in Class” Customer Service
• A professional demeanor with strong communication skills
• A demonstrated high degree of integrity, discretion and confidentiality
• Ability to accurately listen, understand and respond to issues appropriately
• Ability to work and act independently using good judgment
• Ability to remain calm and focused in high pressure situations
• Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
• Superior organizational and time management skills with ability to multi-task/prioritize and work under

tight timelines

• Excellent problem-solving capabilities
• Flexibility to work on-call on a rotating schedule (evenings & weekends)
• Actively championing diversity, equity and inclusion to create an environment of belonging

SKILLS

Preferred

• Leadership/Management Skills
• Communication Skills
• Customer Service Skills
• Prioritization Skills
• Attention to Detail

Please refer the Job description for details