GIS Support Engineer

at  Openware

Sharq, Kuwait

Responsibilities

• Assisting the users in generating the required map-based reports from the System.
• Assisting hardware engineers in resolving System related issues.
• Providing advice, information and GIS related hands-on training to users on System functions.
• Documenting details of all changes and customizations made to the System.
• Providing other support services as instructed from time to time by the Superintendent.
• Delivering awareness sessions periodically to the users in all Company sites.

Requirements

• Minimum six (6) years’ experience in ESRI Products and solutions.
• Minimum of eight (8) years’ experience in System software support and user training.
• Certified in Windows 2016 Server and/or related areas.
• Well skilled in SQL database administration.
• ESRI Technical Certification in Desktop Domain & Comp TIA CTT+ Certification.

Education

• BS. in computer engineering/computer science or related areas.

Generic & Specific Skills:

• Shall be able to read, write and speak English language freely.

• Assisting the users in generating the required map-based reports from the System.
• Assisting hardware engineers in resolving System related issues.
• Providing advice, information and GIS related hands-on training to users on System functions.
• Documenting details of all changes and customizations made to the System.
• Providing other support services as instructed from time to time by the Superintendent.
• Delivering awareness sessions periodically to the users in all Company sites