Global Account Manager (f/m/d) in Hamburg

at  Containerships

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
For SSL INEUR in Hamburg we are recruiting a Global Account Manager (f/m/d) .

Personal responsibility for the CMA SSL INEUR Global Account customer base within Europe focusing on the larger (BCO) intra-European manufacturer and shipper with main focus on business development and growth within given verticals.
Establish & maintain excellent customer relationships ensuring an optimum throughput from each customer including regular visits to their premises.
Strengthen existing client-base through relationship-building via regular and effective communication of new services, pricing initiatives, and supporting corporate objectives.
Specific targeting of dedicated intra-European business throughout CMA SSL INEUR network and new service development opportunities, and as directed by Trade.
Develop strong working relationships within the full agency network and Trade departments, as well as the wider network of CMA agencies worldwide and CMA Global Accounts Dept. at HO.
Provide full market knowledge to CMA SSL INEUR in order to influence pricing strategy.
Ensure Sales and Customer Service processes are supported and reflected throughout the agency structures, requiring close co-operation with SSL INEUR operations, transport and finance departments.
Constantly target business currently moving via overland trailer/truck and ensure greater visibility of the CMA SSL INEUR ‚DNA‘ entrenched in market sector – increase conversion factor of pure overland Trailers to short sea intermodal 45‘ containers.
Tirelessly prospect in territory in order to identify new potential and ability to take the opportunity through the entire sales process from first introduction to successful closure.
Work closely with Tender team and specialist cargo teams (where necessary) to ensure excellent service coverage to the customer and support new service development opportunities.
Report & analyse revenue & volume to ensure any customer issues are dealt with in a timely manner.
Deliver against sales targets and budgets as set by the Head of Global Accounts.
Provide timely and accurate sales reports via CRM database, and reporting as requested.
Assist in the marketing & PR of the company by representing CMA SSL INEUR at relevant workshops and trade events & exhibitions.