Global Business Development Support Professional (Account Coordination)

at  Ceva Logistics

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Acts as a liaison between sales, account management, operations and the customer for assigned accounts to ensure the customer’s processes and procedural requirements are followed and that shipments are handled in accordance with established procedures, ISO operational compliance and specific customer requests. Prepares customer specific reports on a timely basis and handles customer operational escalations. Also supports spot quotes and supports the GKAM/RKAM in managing RFQ’s. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Maintain a consistently high level of customer service to both external and internal customers.
• Provide day-to-day contact with clients on operational and customer service issues.
• Coordinate customer service efforts from all offices and departments involved with assigned accounts.
• Maintain Customer specific Sharepoints and keep documentation up to date.
• Run timely KPI reporting for assigned accounts and support the preparation of MBR/QBR’s
• Responsible for the Escalation path on delayed key milestone updates within CEVA stations
• Support GKAM/ RKAM in RFQ’s and and ratecard updates An important aspect is the handling of spot quote requests that results in extra business for CEVA
• Perform other duties as assigned