Global Business Support (m/f/d)

at  Symrise

About Us
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.
Its sales of € 4.7 billion in the 2023 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise – always inspiring more…
Your Role

This role encompasses business support to the Global Account Director (GAD) within the Global Key Account (GKA) team, ensuring seamless communication and operational efficiency.

• Support Growth Plans: Assist the GAD in executing and delivering aggressive growth strategies.
• Pricing Management: Implement and manage agreed pricing agreements on a daily basis.
• Project Management: Implement and oversee PACE projects daily, including sample orders, documentation, status reviews, customer communications, and proactive follow-ups.
• KAM Development Plans: Support the development and execution of Key Account Management (KAM) development plans and innovation presentations.
• Client Communication: Manage client interactions via email, telephone, and in-person as needed, addressing requests for samples, pricing, specifications, and other essential information.
• Reporting: Assist the GAD in producing monthly reports from the Enterprise Information System (EIS) on sales, budgets, forecasts, and pricing for regional and global markets, along with other GKA support tasks.
• Cross-Functional Collaboration: Collaborate closely with sales, consumer insights, supply chain, category, and technical teams to ensure flawless project execution and alignment with customer requirements.
• Performance Assessment: Support the GAD in evaluating the performance of the standard product portfolio, identifying improvement areas based on KPIs, and maintaining an effective product database.
• Project Monitoring: Oversee customer projects to ensure quality expectations and timelines are met, following up on results with the sales team.
• Regulatory Communication: Implement and manage “Document Requests” with regulatory departments and communicate results to customers.

• Support Growth Plans: Assist the GAD in executing and delivering aggressive growth strategies.
• Pricing Management: Implement and manage agreed pricing agreements on a daily basis.
• Project Management: Implement and oversee PACE projects daily, including sample orders, documentation, status reviews, customer communications, and proactive follow-ups.
• KAM Development Plans: Support the development and execution of Key Account Management (KAM) development plans and innovation presentations.
• Client Communication: Manage client interactions via email, telephone, and in-person as needed, addressing requests for samples, pricing, specifications, and other essential information.
• Reporting: Assist the GAD in producing monthly reports from the Enterprise Information System (EIS) on sales, budgets, forecasts, and pricing for regional and global markets, along with other GKA support tasks.
• Cross-Functional Collaboration: Collaborate closely with sales, consumer insights, supply chain, category, and technical teams to ensure flawless project execution and alignment with customer requirements.
• Performance Assessment: Support the GAD in evaluating the performance of the standard product portfolio, identifying improvement areas based on KPIs, and maintaining an effective product database.
• Project Monitoring: Oversee customer projects to ensure quality expectations and timelines are met, following up on results with the sales team.
• Regulatory Communication: Implement and manage “Document Requests” with regulatory departments and communicate results to customers