Global Collections Specialist - Global Financial Operations Team

at  Wayfair

HYBRID: 4 DAYS ONSITE, FRIDAY WORK FROM HOME

Wayfair’s Global Financial Operations team is seeking an Order to Cash Associate based in our Financial Shared Services team in Galway. We are looking for the right individual to support the Global Order to Cash team. The ideal candidate will bring strong organizational and planning skills, highly motivated, detail oriented, collaborative, self-motivated, customer oriented mindset, a high sense of urgency and problem-solving abilities to the role. This person should be smart, engaging, fun, curious, and unflappable!
Wayfair’s Global Financial Operations team supports and manages the day-to-day activities for many teams across the organization. These activities include End to End Procure to Pay, Order to Cash, and Global Payments. This team serves as a Finance shared service centre for all employees, customers and our partners (suppliers and carriers).

Key Responsibilities include but are not limited to:

• Responsible for supporting the global Order to Cash (O2C) collection process (across B2B and B2C)
• Assisting with the cash application process by reconciling cash received from various channels
• Oversee automated channels and BPO outreach activities
• Assisting with ongoing monitoring and reporting on outstanding accounts
• Assisting in preparing analytics on Days Sales Outstanding (DSO), aging, billing, and payments to improve collection efficiencies
• Investigating and resolving any collections and payment related enquiries to agreed upon SLA’s
• Establishing payment plans with delinquent debtors or negotiating settlements with creditors for debts that cannot be collected through other channels.
• Reviewing account information to determine if debts are valid and legally enforceable
• Manage bad debt in line with global policy
• Partner & collaborate with key stakeholders to the O2C process
• Assist and support any internal/external audits
• Perform month end tasks in line with the month end timetable
• Support continuous improvement initiatives by reviewing processes regularly
• Ensure all processes are documented and assist in the development of the function
• Work with internal teams to devise appropriate metrics which show the health and performance of the function and the team where relevant
• Ad hoc responsibilities:
• Involvement in any project related to Order to Cash processes or systems as required.
• Adherence to company policies and procedures. Understand internal accounting processes, practices, SOX and internal controls necessary to safeguard company assets and minimize exposure.

Skills & Experience:

• Bachelor’s Degree/Finance qualification desirable
• A minimum of 1-3 years of experience working with collection activities or global O2C environment
• High proficiency in Excel and google sheets is required
• Previous SQL or GBQ experience is preferred
• Strong organization and planning skills
• Problem identification and resolutions skills
• Meticulous attention to detail and strong planning and forward-thinking capabilities
• Demonstrated ability to anticipate needs and situations before they are fully developed.
• Advanced proficiency in Google Enterprise Suite tools (calendar, mail drive, docs, sheets, slides, meet)
• Excellent written, verbal, and presentation skills
• Flexible and able to handle ad hoc issues that may arise.
• Extremely high level of discretion pertaining to confidential information
• Motivation to develop and maintain internal and external relationships
• Setting and facilitating the achievement of department objectives.

ABOUT WAYFAIR INC.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com

• Responsible for supporting the global Order to Cash (O2C) collection process (across B2B and B2C)
• Assisting with the cash application process by reconciling cash received from various channels
• Oversee automated channels and BPO outreach activities
• Assisting with ongoing monitoring and reporting on outstanding accounts
• Assisting in preparing analytics on Days Sales Outstanding (DSO), aging, billing, and payments to improve collection efficiencies
• Investigating and resolving any collections and payment related enquiries to agreed upon SLA’s
• Establishing payment plans with delinquent debtors or negotiating settlements with creditors for debts that cannot be collected through other channels.
• Reviewing account information to determine if debts are valid and legally enforceable
• Manage bad debt in line with global policy
• Partner & collaborate with key stakeholders to the O2C process
• Assist and support any internal/external audits
• Perform month end tasks in line with the month end timetable
• Support continuous improvement initiatives by reviewing processes regularly
• Ensure all processes are documented and assist in the development of the function
• Work with internal teams to devise appropriate metrics which show the health and performance of the function and the team where relevant
• Ad hoc responsibilities:
• Involvement in any project related to Order to Cash processes or systems as required.
• Adherence to company policies and procedures. Understand internal accounting processes, practices, SOX and internal controls necessary to safeguard company assets and minimize exposure