Global Compliance and Reporting - Global Services Senior

at  EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Global Compliance & Reporting (GCR) is one of our six tax service lines. Our GCR professionals help businesses meet demands for tax reporting, tax compliance and tax risk management. Many of our engagements are with clients going through wider tax transformation and operating model change programmes. Our GCR team work with a wide range of businesses to help them develop and implement effective, practical and sustainable approaches to managing tax compliance and reporting.

SKILLS AND ATTRIBUTES FOR SUCCESS

• Strong client relationship management skills with ability to develop quality outputs to clients
• Negotiation skills, able to sustain opinion and handle challenges
• Business development skills, able to identify new opportunities to sell work
• Effective time management, ability to remain calm when under pressure to meet deadlines
• Some experience of coaching and developing more junior staff
• Change orientated with flexible approach
• Innovative mindset with a focus on problem solving

YOUR KEY RESPONSIBILITIES

• Contract management

• Support a number of GCR contracts, some with client interface and some in a supervisory service delivery role

• Proactively managing service delivery risk across those contracts through the use of issue and risk logs and the implementation of escalation processes
• Developing and maintaining relationships with key contract stakeholders (internal and external) across multiple jurisdictions, and ensuring effective and timely communication
• Help manage contract governance including adherence to agreed process and procedures
• Help manage contract reporting against service level agreements (SLAs) and key performance indicators (KPIs) ensuring timely resolution of issues
• Provide guidance to juniors and support to peers, colleagues and clients on contractual issues, and oversee local fee and scope negotiations

• Focus on the successful delivery of projects, ensuring technical excellence and practical/business approach taken

Quality and Risk Management

• Supporting the Global Engagement leader on Quality & Risk Management (QRM) matters, overseeing implementation and adherence to agreed processes, procedures and timetables
• Liaising with Global and Tax QRM and legal teams in the resolution of client service management issues

• Providing Support to help maintain the specified contractual framework and supporting agreements for all engagements

Detailed scoping and process assessments

• Review and suggesting improvements to compliance and reporting processes considering data sources, hand-off points and controls

Business development and proposal assistance

• Working with the Global Engagement Leader to support pursuit and proposal activities, in response to client RFPs. This includes running global pricing exercises and being a part of EY’s presentation team at client presentations
• Support development of client business case for change

• Identify opportunities for additional EY services and / or extensions to EY outsourcing services for existing EY clients

Compliance methodology

• Sharing successful tools, techniques and approaches with other GCR team members;
• Project managing small GCR development projects

TO QUALIFY FOE THE ROLE, YOU MUST HAVE:

• Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team
• ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification
• Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor own budget. A PRINCE2 qualification or similar would be beneficial.
• Experience of working on international projects
• Process and technology design skills
• An undergraduate or post-graduate degree