Global Compliance and Reporting - Global Services Senior Manager

at  EY

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

THE OPPORTUNITY

The Global Services team works with leading organisations across a range of sectors and services from full tax and finance operate outsourcing, supporting with the design and implementation of clients tax operating models, to compliance process design and the project management of outsourced compliance and reporting services.
We are looking for an experienced London based Senior Manager to join our busy and thriving team. Our team includes individuals based in London, Belfast & Bangalore with complementary skills and experience across Finance, Tax and Project Management but all with a common desire to provide exceptional client service. You will have opportunity to gain experience across a wide range of services, further develop your skills and have day-to—day contact with senior team members at our clients.
This is an exciting time to join our specialised Global Services team when we are seeing unprecedented demand for our services and strong growth opportunities.

OUR PURPOSE

As a global leader in assurance, tax, transaction, and advisory services, we utilise the finance products, expertise, and systems we have developed to build a better working world. This begins with a culture that believes in providing you with the training, opportunities, and creative freedom to make things better. Our more than 300,000 people and one million alumni form a powerful network. Each of those individuals leads and inspires others during their lifetime at EY and beyond, bringing our purpose to life.

YOUR KEY RESPONSIBILITIES

• Business development and pursuit support

• Work with the GS partner group to provide senior support to large pursuit and proposal activities, in response to client RFPs. This includes leading global pricing exercises, involvement in strategic negotiation and being a part of EY’s presentation team at client pitches

• Support development of the client business “case for change”
• Identify opportunities for additional EY services and or extensions to EY outsourcing services for existing EY clients

• Own and drive your own sales pipeline across mid-sized/smaller pursuits

Contract Management

• Manage a number of large GCR contracts, with client interface and in a supervisory service delivery role
• Proactively manage service delivery risk across those contracts through strong governance and escalation processes
• Develop and maintain relationships with key contract stakeholders (internal and external) across multiple jurisdictions and ensuring effective and timely communication
• Manage contract governance including adherence to agreed quality and risk processes and procedures
• Manage contract reporting against service level agreements (SLAs) and key performance indicators (KPIs) ensuring timely resolution of issues
• Provide guidance and support to peers, colleagues and clients on contractual issues, and oversee local fee and scope negotiations

• Set clear objectives and expectations for junior team members including day-to-day responsibility for the management of offshore team members

Finance

• Review budgets and resourcing requirements on a regular basis with responsibility for meeting margin targets across engagements
• Lead the billing and cash collection process across your portfolio
• Quality and Risk Management
• Support the Engagement Partner on all Quality & Risk Management (QRM) matters,
• overseeing implementation and adherence to agreed processes, procedures and timetables
• Liaise with Global and Tax QRM and legal teams in the resolution of client service management issues

• Maintain the specified contractual framework and supporting agreements for all engagements

Detailed scoping and process assessments

• Manage any changes to scope and the resulting fee impact including leading client/internal negotiations as needed

• Review and suggest improvements to compliance and reporting processes considering data sources, hand-off points and controls

Compliance methodology

• Sharing successful tools, techniques and approaches with other GS team members;
• Project managing GCR development projects

TO QUALIFY FOR THE ROLE YOU SHOULD HAVE:

• A degree level qualification or equivalent
• A proven work record in a similar environment
• Excellent communication skills; both written and verbal
• Excellent MS Excel and Word capability
• Experience in Corporate Tax, Indirect Tax or accountancy from a professional services firm or in-house team ACA / CA / ATTI/CTA/Tax Inspectors or a breadth of knowledge equivalent to a tax specialist qualification is not essential but welcome
• Proven project management skills, and an ability to plan and prioritise work, meet deadlines, monitor budgets. A PRINCE2 qualification or similar would be beneficial.
• Experience of managing international projects
• Experience in process and technology design is beneficial but not mandatory
• Proficient multi-tasking ability
• Ability to coach more junior team members and add value to the team
• Experience with managing teams across multiple jurisdictions
• Strong presentation skills and experience in developing and delivering major proposals to clients and targets
• Strong client management skills
• A commercial mindset