Global Customer Account Coordinator

at  Komatsu

Date: Jan 30, 2025
Location:Pflugerville, TX, US, 78660
Req ID: 32354
Onsite or Remote: Onsite Position
Komatsu Ltd. or Komatsu is a Japanese multinational corporation that manufactures construction, mining, forestry, military equipment, diesel engines, and industrial equipment like press machines, lasers, and thermoelectric generators. Gigaphoton Inc. is a wholly-owned subsidiary of Komatsu (Head Office: Oyama Japan/Region Head Office: Beaverton Oregon U.S.) that develops, manufactures, and services deep-ultraviolet (DUV) light sources for the semiconductor industry. Our product portfolio includes excimer lasers using argon fluoride (ArF) or krypton fluoride (KrF) gases to generate light in the deep-ultraviolet spectrum.

QUALIFICATIONS/REQUIREMENTS

• He or she is required to be local in the Austin office Monday to Friday
• 1 or 2 year experience in a related role in a highly independent and motivated role is preferred
• Ideal candidates will possess a minimum of bachelor’s degree in business administration, Project Management or Marketing
• Knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneDrive, Sharepoint) and Macros tools developed for analysis
• The ability and willingness to learn intermediate technical skills such as Power BI, Copilot … other AI tools
• Excellent communications skills including written, verbal and presentation skills as well as demonstrated skills interfacing with both internal and external customer
• Excellent note taking skills and producing action items with deliverables
• Experience interfacing with and communicating in a Japanese corporate environment is preferred
• Strong time and project management skills, and problem-solving and troubleshooting abilities
• Must project a cooperative and positive attitude toward customers, employees, and the Company
• Must comply with all environmental, quality and safety rules, practices, and standards
• Travel is required both domestic and international

• Coordinates activities for the Gigaphoton Worldwide customer. Customer relations.
• Works closely with GPI Sales and GPU BU Manager to coordinate and oversees the initiation, planning, design, execution, monitoring, and closure of Account Team projects for the Gigaphoton Worldwide customer
• Plans and ensure cross-functional understanding and alignment of effective and efficient service operations of the account
• Performs product and market research, creates, then coordinates the sale and delivery of products and services to the customer, including pricing, negotiation, gaining approval, and closing deals
• Defining, analyzing, and documenting issues and problems to enable accurate problem identification and resolution
• Write drafts as well as signature documents including the coordination necessary to close customer contracts. This includes coordination of Legal department review encompassing all aspects, including pricing, service-support coverage, and product warranty
• Planning and coordination of trade shows with US Region
• Primary meeting managers, planning and coordination of customer meetings
  Progression in knowledge of LASERs and account management