Global Customer Intelligence & CRM Insights Manager

at  Amplifon

Job Description

WHO WE ARE

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals every day in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the world.
In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.
Aligned to this goal, we offer a hybryd working policy, allowing employees to work 9 days/month remotely.

• Analyze data from multiple databases to drive optimization and improvement of business insights
• Translate data insights into compelling and to the point recommendation and output for marketeers and other stakeholders
• Lead regular product/pricing/revenue analyses, KPI monitoring & reporting
• Extract data to create ad-hoc analyses that enable deeper understanding of specific business questions
• Create and design data flows starting from a data warehouse having a clear understanding of data structure and joint implementation using SQL language (Python is a plus)
• Design, Build and Maintain Business KPI dashboards starting from raw and non-homogeneous data, to ensure data quality, enrichment and readability
• Gather customer insights from Speech Analytics