Global Customer Support Scientist

at  Revvity

The Turku Site, with over 500 employees, represents one of Revvity’s major manufacturing and product development sites for newborn, maternal fetal health, and prenatal screening. As the global market leader in newborn screening, our solutions have tested over 700 million babies worldwide for life-threatening diseases.
We are looking for a Global Customer Support Scientist to support our Team in Turku for 6 months contract.

QUALIFICATIONS:

• Master in Biochemistry or Biology.
• Experience in a similar role.
• Hands-on experience with immunoassays.
• Experience in customer relationships.
• Customer focused problem solver mindset, strong project and time management skills.
• Excellent verbal, written, and presentation communication skills in English, other European language skills are considered as an advantage.
• Willingness to travel globally up to 20-30 %.
  Will you be our next top professional? Join us today.
  Revvity Turku Site is a drug free site and a medical examination for new employees includes a drug test.

• Responding to customer or field personnel enquiries (SFDC) regarding the RH (Reproductive Health) Core products (such as immunoassays and Gel Electrophoresis-IEF) or their use (Level 3 support).
• Product and application training of customers, FAS, sales, distributors and service personnel.
• Pre-sales activities supporting by a mutual beneficial interaction with the sales organization, driving the growth (demo, tender support, marketing collaterals, etc.).
• Site visits for higher level troubleshooting, training, act as FAS where they are not present.
• Participating in New Product Development projects by bringing the Voice of Customer in the projects and by conducting evaluations for new products as agreed in the project plans.
• Support launch of NPI’s.
• Maintaining Customer Support Laboratories and Instruments.
• Taking part of Annual Post Marketing Surveillance (All kit products, software, and instruments).
• Participate in expert roles in-house e.g., quality, R&D, manufacturing, requests as needed.