Global Digital Product Manager

at  Philip Morris International

Be a part of a revolutionary change
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
You’ll develop your skills; collaborating across functions, markets and regions. If you want to play a part in driving one of the biggest societal changes of our time, there’s no better place!
For our digital team in Lausanne (Switzerland), we are therefore looking for a Global Digital Product Manager.
In this position you will be responsible for our digital products used to support multicategory digital marketing & commercial activities B2C, B2B and B2B2C globally in 60+ markets. Working closely with Global Head Digital you will have as main accountability to orchestrate and govern the digital ecosystem, products, and integrations between them, ensuring realization of functional strategies and business objectives.

You will:

• Define and drive customer-centric product ecosystem strategy and roadmap, collaborating with key stakeholders to identify new capabilities, features, and growth opportunities across owned digital products (websites /content management platforms/CRM/databases/ data reporting tools).
• Be working closely with brand and product teams, digital product owners, execution excellence team and market success manager; as well as Global Head of Digital to deliver new product features and help us deliver value for our market customers as well as maximize the usage and adoption.
• Own product development and outcomes in an entrepreneurial sense by managing product life cycle, including prioritization and review meetings as well as annual development budget. Governance of new features and enhancements will be your responsibility.
• Utilize analytics tools to monitor performance, user behavior, and solutions effectiveness. Generate regular reports on key performance indicators (KPIs) and provide insights for continuous improvement.
• Ensure that the whole ecosystem and solutions comply with industry regulations and security standards. Collaborate with IT and legal teams to address data protection and privacy requirements in an ongoing basis.
• Own on schedule delivery of high-quality releases and communicate progress on outcomes to stakeholders across the organization, including senior management.
• Lead an agile product team (internal & outsourced), consisting of talented front-end and backend developers, technical lead, UX, and other external agency resources.
• Take ownership for running/maintaining the solutions, working with our IT and technology teams to ensure smooth functioning and timely reactions under SLA process.

We’re looking for someone who:

• Has at least 6+ years of proven track record in web/app/CRM digital product ownership, with at least 3+ years at a global level, either in startup, multinational organization, or respected digital/consultancy agency; at least 3+ years of experience in leading digital product teams.
• Is a customer obsessed, experienced design thinker, focused on delivering seamless user experience.
• Humble, human-centric leader focused on helping your team and colleagues to deliver and grow.
• Is able to assess the value, manage dependencies and prioritize stories and epics for his team’s and own projects to ensure work focuses on items with maximum value aligned with the business needs;
• Has strong focus on prioritization and efficient delivery, fluently operating with various delivery methods (agile, waterfall), rapid prototyping, test and learn etc.
• Has excellent understanding of digital marketing ecosystem and solutions from both, business and technical perspective, starting from mobile-first websites/apps development (frontend/backend), CRM/Marketing Automation Solutions (Salesforce.com stack preferred), Loyalty, Digital Analytics, Cloud Solutions.
• Has excellent communication, storytelling, interpersonal, teamwork and organizational skills;
• Persuasion and influence (direct and indirect) will be highly needed for the success in the role.

Are you ready for the challenge?
What we offer:
Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:
Have the opportunity to experience working in a global team while working in cross-functional and multidisciplinary projects.
Be part of strategic discussions and key projects to build the fundamentals for our bridging strategy to achieve our smoke free vision.
Build your network across categories and team from the whole organization while gaining digital experience and bringing to life ideas in new channels from A to Z.
Gain experience collaborating with different agencies, from creative to digital and leverage on different tools from our global digital ecosystem.
Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress

Please refer the Job description for details