Global Engineering Manager

at  Microlise

• Hardware Services
• Nottingham, United Kingdom
• From £55,000, dependent on experience, plus car allowance
• Closing Date: 22.02.2025
  Are you ready to lead and inspire a world-class team of engineers? We are looking for a Global Engineering Manager to drive innovation, optimise performance and deliver impactful solutions on a global scale.
  In this role, you will ensure that quality services are provided to our clients, by instructing your Field Team Members and assisting them where required. You will be at the forefront of designing strategies, implementing best practices and creating a culture of excellence in a fast-paced environment. Your primary responsibility will be to enhance the quality of services that are being provided to our customers through research to understand the exact needs of those customers.
  Do you want to join a company that values innovation and growth? How about the opportunity to join a market leading telematics company, that works with many household names, such as McLaren, Tesco, Harrods, Stobarts, JCB, Dominos… To name a few! Take the next step in your career and help us shape the future of engineering on a global scale!

WHAT WE ARE LOOKING FOR / REQUIREMENTS

• Demonstrable experience within a Field Engineering role, ideally within a management position
• Strong understanding of telematics and/or auto electrics would be highly advantageous
• Experience of Service Level Agreements and Operational Schedules
• Good interpersonal and communication skills, with the ability to adjust style to relevant audiences
• Flexible and willing to take on new challenges
• A strong drive to succeed and achieve your best
• Logical approach to problem solving
• Excellent organisational and time keeping skills
• Ownership and escalation management
• Flexible approach to working patterns and hours
• Full UK Driving Licence
• Valid Passport for travel

• Manage the Field Engineering functions of the organisation and propose as well as negotiate Service Contracts
• Design strategies and ensure that all the day to day engineering requirements have been controlled and that the customers’ needs have been tackled successfully
• Ensure SLA/KPI achievement, suggesting and implementing new measures or reporting as required to improve efficiency
• Make recommendations and design policies and rules that will reduce the costs and improve the efficiency of the Field Engineering Services
• Assist with the development of in-house training for the Technical Hardware Engineers regarding Hardware Service Procedures and the Company’s Policies and Procedures
• Lead and develop Technical Hardware Team Leads, and support them evaluate their Team’s performance in the field
• Take feedback from the customers and report it to your line manager and provide details regarding whether the customers’ expectations have been met or not.
• Ensure that all the customers’ issues have been addressed in a timely manner and that all the issues have been resolved
• Review of ways of working and adapting templates/ approach accordingly – with consideration to lean techniques
• Creating and Maintaining Skills Matrix for the team
• Capturing and monitoring key measures to identify areas of improvement and push forward change