Global EX Digital Portfolio Leader

at  WTW

SUMMARY

The market for Employee Experience (EX) solutions – from digital to physical, from pre-hire to retire, across all work-life events – continues to expand and grow meaningfully. WTW holds a distinctive position in the EX space and leads the market in shaping its EX business. Today, the EX business provides advisory and software solutions in the areas of insights, change and communications to both large and mid-market organizations. WTW’s EX business operates as a horizontal across the Health, Wealth, Career (HWC) segment and brings to market integrating and innovating capabilities to create smart connections for our clients, their employees and for WTW. Companies turn to WTW because of how we embed our EX solutions in all we do. And, we are uniquely positioned to create breakthrough experiences for millions of employees with a powerful combination of advisory and digital solutions.
Our EX digital portfolio is an accelerator to our HWC business success. When organizations aim to breakthrough to deliver a high performance employee experience, how do they do this for hundreds or thousands of employees? The answer: They need technology purpose-built for personalized listening and communication at scale because: Listening+Communication = Relationship Breakthroughs. The EX digital portfolio is made up of a combination of proprietary software, third-party solutions/partnerships and new digital solutions that are under development. Our proprietary software – Engage (employee listening) and Embark (personalized communications) – is world leading. Engage and Embark combined reach more than 40 million employees globally. Analysts recognize our software as “innovative” and “game-changing.” In addition, we are known for being first to market with digital tools to help organizations optimize their total rewards costs, to offer data to align high business performance to high employee engagement and to deliver AI-driven insights and actionable recommendations with products like Engage Coach.
As we drive high growth across our EX business, we are looking for an experienced leader to drive the strategy, innovation and performance success of our end-to-end digital portfolio. This leader will be part of the global EX leadership team and work closely with WTW’s WE DO organization. This leader will bring deep experience in the digital space across software development, has a proven track record of driving transformation and a passion for seeking out innovative, new digital solutions. Key to this role will also be the ability to operate as a horizontal leader. This means collaboration is part of daily success and daily interactions will be across the EX business and across the full WTW Health, Wealth, Career portfolio as we continue to embed EX solutions in all we do.

KEY ACCOUNTABILITIES & METRICS:

• Shared leadership and accountability for the EX Business Growth strategy and HWC vertical priorities to embed EX products
• Delivery on a multi-year product roadmap
• Shared leadership and accountability for product revenue growth and profitability
• Return on investment of our products including shared leadership and accountability with EX Business Operations for total cost of product ownership

THE REQUIREMENTS

• 10+ years of business experience, including demonstrated team leadership
• Experience with building product platforms and product launches across geographies, with US and UK a must
• Exceptional business relationship management skills
• Strong analytical skills, including the ability to synthesize data and develop insights
• Proven success working collaboratively to assist others in generating a deal flow
• Ability to manage and collaborate with multiple stakeholders across HWC and the geography globally
• Keen business acumen and proven ability to align clients’ business strategies and programs
• Self-starter who can thrive in a fast-paced evolving business environment
• An executive presence with polished and well developed written and oral communication skills
• Availability to travel on an as needed basis
• Experience working with corporate functions such as Finance, Enterprise Risk Management, Technology, Legal, IT and Compliance
  The desirable candidate location is either North America or Great Britain with hybrid working available. Candidate must be willing to work across global time zones as needed with occasional international travel. We offer a hybrid working environment, including consideration for flexible working hours.

COMPANY BENEFITS

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. If Level 38 or more senior role is in Washington State, you must add the retirement benefits paragraph to the job description. Please note: Producer Sales roles are not currently eligible for the WTW Pension Plan.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Key Responsibilities:

• Product Strategy: Develop and execute the EX product vision and strategy aligned with EX’s overall objectives, while considering build, buy, and partner decisions
• Product Innovation: Evaluate opportunities to innovate new product capabilities internally, acquire relevant technology or companies, or establish strategic partnerships to enhance our Employee Experience product portfolio
• Investment Proposals: Lead EX R&D initiatives, including the development of business cases for longer-term EX product investments (namely CapEx investments for products such as Embark and Engage)
• Client & Market Focus: Gather feedback directly through consistent engagements with external stakeholders including clients, WTW vertical business leaders, industry analysts, media, partners, and industry bodies
• Stay abreast of customer, industry trends, competitive landscape, and regulatory developments related to Employee Experience
• Product Roadmap: Shape the product roadmap for Embark and Engage, leveraging competitive and user insights to help our product and development teams prioritize features
• Digital Decision Authority: Serve as the overarching EX product and digital solutions decision authority, and manage a diverse team across Product, Delivery, Support and Client Success
• Portfolio Management: Oversee the planning, execution, and delivery of digital products, ensuring they meet quality, scope, and return on investment requirements.
• Performance Monitoring: Establish metrics and KPIs to monitor the performance and impact of digital projects, providing regular updates to stakeholders.
• Resource Allocation: Optimize resource allocation across teams to maximize efficiency and effectiveness.
• Smart Connections: Work across EX and HWC business leaders to identify smart connections, shape solutions and execute on smart connection priorities
• Artificial Intelligence: Be a thought leader on AI, scanning where we play with AI and how we integrate AI into our EX portfolio
• Partner with the WTW AI steering committee and Business Operations on how we leverage AI for colleagues tool