Global First Level Support (m/f/x)

at  DHL

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: 30999 – Global First Level Support (m/f/x)
Customer: DHL Supply Chain
Grade: L
Contract Type: Full-time, Permanent
Location: Columbia or Mexico
Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment? Would you enjoy working as part of a team to create a relevant, important difference in the lives of our customers and employees? If you’re looking for change, and you’re ready to make changes … we’re looking for you.
Where supply chain flexibility is needed, to meet business/mission critical operational demands Service Logistics has the right solution. The Service Logistic solution is about getting the right parts to the right place at the right time and is proven in 1000+ service logistics operations worldwide, with an unparalleled global network spanning 140 countries. This is a dynamic and very exciting working environment.
If this sounds like a team, you’d like to join … keep reading.
We make promises to our customers, and we’ll make promises to you too.
The primary purpose of the FLS Specialist role is to ensure seamless business operations by maintaining system functionality, guaranteeing the timely shipment of orders, and upholding high customer delivery service levels. This involves proactive system monitoring, troubleshooting, and collaboration with various teams to prevent and resolve issues that could disrupt the order fulfilment process.
System training provided—become an expert in no time!

Your key accountabilities include:

• Main IBM Liaison: Act as the primary contact for IBM, addressing system questions between the IBM and DHL systems.
• System Checks: Perform daily checks to ensure system integration are working properly.
• Account Overseeing: Manage user accounts, including setups, extensions, and password resets in various systems.
• Data Management: Oversee address updates and regular file maintenance with IBM.
• Validation: Conduct out-of-line validation and shipment corrections.
• Troubleshooting: Resolve system and shipment issues, open tickets as needed.
• Process Guidance: Answer operational queries and provide process advice.
• IT Support: Handle IT-related requests, primarily for end users.
• Inventory Coordination: Collaborate with inventory teams for reconciliation and operational corrections that affect IBM. Apply best practices, provide input for modifications and improvements in administrative support processes and systems to increase effectiveness and efficiency.

What are we looking for from you?

• Connect with and influence other specialist departments/divisions and 3rd parties e.g., external service providers.
• Communication: Articulate complex tech details clearly to all stakeholders.
• Listening: Attentive to user needs to provide effective solutions.
• Problem-Solving: Excellent at analysing issues and devising effective remedies.
• Innovation: Creative in resolving complex, ongoing problems.
• Collaboration: Adept at working within diverse teams to meet shared goals.
• Demonstrates organisational agility and the ability to work effectively, collaborate and influence across multiple locations and countries.
• Experience of working in a matrix organisation with complex processes and procedures
• English, Spanish and Portugese essential.

What you’ll need to do next?
If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
Please upload an English version of your CV/Resume.
We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation

Please refer the Job description for details