Global Head of Internal Communications and Cultural Experience

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ABOUT US

Global, culturally diverse, inclusive, and innovative- welcome to AMS, where talent is our world. With over two decades of innovation and expertise, AMS has redefined the landscape of workforce solutions. From pioneering the concept of RPO to continually revolutionising how organisations approach Talent Acquisition, AMS stands as a beacon of excellence in the industry.
Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.
https://www.weareams.com

CRITICAL KNOWLEDGE, SKILLS AND EXPERIENCE

• Globally minded, dynamic, and passionate communications leader with a track record of working in fast paced, complex organisations during periods of transformations.
• Deep experience across different communications disciplines with a focus on employee experience and leadership communications.
• Superior ability to develop and curate compelling content with proven experience of setting ambitious editorial standards based on the audience’s needs – experience in media highly welcome.
• Credible experience of advising C-suite and leadership on employee communications and reputational issues.
• Demonstrable track record in leverage new technology solutions to enable modern and relevant communications, which engage and motivate employees.
• A strong strategic mindset and commercial acumen, able to provide advice that is aligned with the company’s goals, objectives, and culture.

DESIRABLE KNOWLEDGE, SKILLS AND EXPERIENCE

• Agile, open to change leader able to deal with high levels of complexity and sensitive issues.
• Able to inspire trust and build strong relationships with people at different levels of seniority.
• Experienced people leader, able to lead diverse, multicultural global teams.
• The ability to work with a global perspective, with sensitivity to multiple and diverse cultures.
• The ability to work effectively in a complex influenced-based matrix structure.
• Excellent prioritising skills, attention to detail and the ability to make judgement calls on where to add value.

PURPOSE AND POSITION IN ORGANISATION

• This role reports into the Chief People Officer, leading the global Internal Communications, Engagement and Recognition function, part of the People and Culture business unit.
• The role of Global Head of IC is to lead and deliver a comprehensive, informative, and engaging internal communications, engagement, and recognition programme across the globe.
• Key stakeholders for this role will predominantly be the global Executive Team, Senior Leadership community, External Comms, and HRBPs.

KEY RESPONSIBILITIES / ACCOUNTABILITIES

• Responsible for setting and executing a communications and engagement strategy focused primarily on our people and our key enablers for business success, including transformation programmes, operational excellence, technology, and talent management strategy.
• Provide strategic counsel to Executive team and leadership, giving advice on topics related to comms and engagement, leading all Executive writing/storytelling which directly supports the company’s business objectives, increases engagement and advocacy.
• Lead and inspire the Internal Comms, Engagement & Recognition team, comprising of globally based individuals, and be an active member of the P&C leadership team.
• Manage all crisis communications requirements from an IC perspective, working in tandem with external communications and other key stakeholders.
• Continue to review (in line with tech best practice) and embed our channel management and infrastructure – leading the charge on facilitating the effective and engaging sharing of information across all regions, functions, and employee groups.
• Embed the newly agreed Pulse Engagement survey programme across the globe, using it as a strategic tool to understand employee sentiment and agree deliverables.
• Embed and deliver a global recognition strategy to budget which aligns to our culture of in-the-moment appreciation.
• Support the embedding of vision, ways of working, EVP, and global Strategy to bring about ‘One AMS’ culture and sense of belonging.
• Own and manage forward looking planner to support business and deliver on annual calendar – ensuring we keep an ‘air traffic control’ view over corporate comms and activities to ensure consistent with tone, style, and culture.
• Continue to position the IC and Engagement function as a strategic partner to the business – assisting the team to manage a high volume of requests from the business.
• Own and manage our Glassdoor account and ‘moments that matter’ campaign