Global Head of Rapid Response, Trust & Safety

at  TikTok

Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
The Rapid Response team aims to ensure the safety of our users on the platform by handling all high-priority Trust & Safety escalations and global crises. The global team operates on a 24/7 model and aims to quickly and effectively handle high-risk escalations from multiple channels.
As the Global Head of Rapid Response, Trust & Safety, you will manage a global team of high-performing managers and work to set the global strategy from the ground up. You’ll work cross-functionally with partners in Government Relations, Comms, Product, Policy, and Legal to resolve crises in a timely and appropriate manner. You’ll also be growing the people managers in your team both in skills and domain expertise.
Responsibilities

What will I be doing?

• Build the global strategy for crisis and high-priority Trust & Safety incident management work and track the impact of a high-performing global team supporting our internal communications, government relations, and leadership partners across TikTok
• Manage a global team of high performing managers that span across APAC, the Americas, and EMEA
• Build strategic relationships and engage with global and cross-functional teams to understand and anticipate evolving Trust & Safety risks for the company and our users
• Identify and scope opportunities to improve operational efficiencies, improve quality, and implement scalable solutions.

Qualifications

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or equivalent practical experience.
• Extensive experience in internet services, process improvement, or customer support.
• Significant experience delivering global operations against core metrics in business operations, support operations, or management consulting roles, managing individuals, managers, and teams.
• Ability to work non-standard work weeks as escalations require.

MINIMUM QUALIFICATIONS:

• Advanced degree in related field (e.g., general business, operations management, analytical, technical).
• Experience or interest in content policy or trust and safety operations.
• Ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.
  Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
  We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
  TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too

Please refer the Job description for details