Global Incident Process SME

at  Nexi Germany GmbH

WHY JOIN US IN 2024?

Think of the digital tools we use daily - from virtual shopping to contactless payments. They’re shaping our future. Join us in influencing the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

If you join us in the role of Global Incident process SME, this is what you can expect from us:

• Attractive Salary & Competitive Package: We value your expertise and ensure you’re rewarded for your contributions.
• Comprehensive Training & Support: Receive well-structured training and continuous guidance from your manager.
• Hybrid Work Environment: Enjoy the flexibility of hybrid working, with an expectation of mainly being in the office.
• Flexible Work Hours: We understand the importance of work-life balance.
• Home Equipment Allowance: Get the resources you need to work comfortably from home.
• Necessary Equipment Provided: We supply a laptop, mobile phone, and a monthly subscription.
• Health & Dental Insurance: Your well-being is our priority.
• Referral Bonuses: Bring your friends and earn rewards when they join our team

ABOUT YOUR FUTURE ROLE

As a key member of our ITSM Center of Excellence within the Nexi Group, you will be instrumental in our European organization, focusing on incident handling across borders. Your expertise will support our consolidation journey towards a global incident process and the usage of ServiceNow as our ITSM tool.
The role is wide, and you play a key role in engaging in the daily operation alongside with projects, audits, and all the process related tasks.
Your location will be in Denmark, and you will be part of an European organisation which consist of +30 employee´s - where 10 of these are based out of our office in Ballerup.

Your key responsibilities in this role will be:

• Serve as the Global Incident Process Owner.
• Engage in daily operations - here within audits (both internal and external).
• Lead projects related to incident management, processes, and communication.
• Train teams on the incident process and ServiceNow.

If you join us in the role of Global Incident process SME, this is what you can expect from us:

• Attractive Salary & Competitive Package: We value your expertise and ensure you’re rewarded for your contributions.
• Comprehensive Training & Support: Receive well-structured training and continuous guidance from your manager.
• Hybrid Work Environment: Enjoy the flexibility of hybrid working, with an expectation of mainly being in the office.
• Flexible Work Hours: We understand the importance of work-life balance.
• Home Equipment Allowance: Get the resources you need to work comfortably from home.
• Necessary Equipment Provided: We supply a laptop, mobile phone, and a monthly subscription.
• Health & Dental Insurance: Your well-being is our priority.
• Referral Bonuses: Bring your friends and earn rewards when they join our tea

Qualifications needed to be successful in this role:

• Over 5 years of experience with a strong focus on process improvement.
• Superuser proficiency in ServiceNow .
• ITIL certification is expected.
• Excellent stakeholder management skills.
• Structured, analytical, and problem-solving mindset.
• Strong communication skills.
• Experienced in stakeholder managemen