Global Intelligence Manager

at  Securitas

THE RISK INTELLIGENCE CENTER (RIC) PROVIDES PROVIDES CUSTOMERS WITH DECISION MAKING ADVANTAGE AND CONFIDENCE, TO MANAGE RISKS, REALIZE OPPORTUNITIES, AND HELP MAKE THE WORLD A SAFER PLACE. COMBINING CUTTING-EDGE TECHNOLOGY, ANALYST EXPERTISE, AND A GLOBAL NETWORK OF SOURCES, THE RIC PROVIDES INTELLIGENCE SERVICES TO CUSTOMERS OF ALL INDUSTRIES AND SECTORS, ALL SHAPES AND SIZES (FROM LARGE CORPORATES TO LOCAL SMES), LOCATED ANYWHERE IN THE WORLD.

Location: ‘In office’ in Milton Keynes, working Monday to Friday. Potential for flexible working arrangements after probation.
Salary: £40,000-£50,000 per annum.

JOB DESCRIPTION

The Global Intelligence Manager is responsible for the management of the Securitas Risk Intelligence Center (RIC) Global Intelligence team in the delivery of intelligence as a managed service to Securitas customers, including internally within the business. The Global Intelligence team is a 24/7 operational intelligence function responsible for delivery of intelligence on significant global developments.
The role is suited to someone with 5 years+ experience in intelligence operations and people management. Proficiency and practical application of intelligence in an operational setting (i.e. regional intelligence, protective, threat, cyber etc.) is crucial to this role. Experience in other protective services (i.e. GSOC, travel security, crisis management etc.) is highly advantageous but not essential.

ABOUT THE ROLE

As the Global Intelligence Manager, you will play a vital role in supporting our mission to provide industry-leading actionable intelligence on the global security and threat landscape, to protect people, property and assets

THE ROLE REQUIRES, LEADERSHIP, AND PEOPLE MANAGEMENT SKILLS, TO DELIVER THE HIGHEST QUALITY OF INTELLIGENCE, CUSTOMER SERVICE, AND ONGOING IMPROVEMENTS AND INNOVATIONS IN WAYS OF WORKING.

Working within a dynamic and demanding environment, the role requires flexibility and agility, including mobilising on short notice to meet operational requirements, and some evening and weekend work. Travel may be required to visit customers, other RIC central operations resource, embedded intelligence staff, or other business functions on occasion. Responsibilities will evolve over time, with opportunities for ongoing development and progression.

RESPONSIBILITIES

• Leading and managing the delivery of the RIC’s global intelligence services (including planning, management, direction, collection, processing, analysis, production, dissemination, and ongoing evaluation of intelligence products and services, and intelligence operations).
• Acquire, allocate and maintain resources to match the changing profile of demand and need, and making recommendations to RIC leadership and management such changes, to ensure that intelligence resources are deployed effectively to meet the needs of the RIC.
• Leading and managing the RIC’s Global Intelligence Team (a 24/7 operational intelligence function responsible for intelligence delivery on significant global developments).
• Managing the delivery of timely, accurate, relevant, and actionable intelligence products to internal and commercial stakeholders.
• Manage, support and operate the Production of finished intelligence products both proactively and in response to any dynamic requirements.
• Provide leadership and management to the RIC, providing mentoring/coaching, guidance, and support to staff to maximise their development, efficiency, and morale, and deliver an effective and consistent service, maintaining the highest possible operational and intelligence excellence.
• Manage and drive operational excellence through ongoing Evaluation and Feedback of intelligence services, including maintaining the highest level of consistency and quality. Additionally, managing ongoing service development by maintaining awareness of innovation within intelligence to ensure implementation of latest techniques and tactics, best practice, and information relevant to the RIC.
• Identify and proactively pursue opportunities to provide RIC team members with learning and development pathways.
• Support with commercial opportunities, both including engagement with existing customers, and business development opportunities with new prospects, in addition to upsell opportunities, and retention.
• Manage and maintain supplier relationships and arrangements.
• Maintain and develop industry engagement with external stakeholders including third party bodies, channels, forums and other appropriate working groups.
• Demonstrate understanding and engagement with the Securitas Core Values of Integrity, Vigilance and Helpfulness.