Global IT /OT Supporter

at  Novo Nordisk

Global IT /OT Supporter
Category: Digital & IT
Location:Ballerup, Capital Region of Denmark, DK
Are you passionate about IT and Operational Technology (OT) support? Do you thrive in a dynamic environment where your technical expertise directly impacts critical production systems? At Novo Nordisk, we are looking for a Global IT/OT Supporter to join our team and support our production site in Ballerup. If you’re ready to be part of a company making a real difference in people’s lives, apply today and help us ensure the seamless production of life-saving medicines!

QUALIFICATIONS

We are looking for colleagues to Production Operations Team (ProdOps), who can help us drive and support our Operational excellence strategy for our global production sites. Our ProdOps Team has started an exciting journey with a steep learning curve, where you have the opportunity to join the team and impact the future support setup.

To be successful in this role, you should have:

• A technical background or an all-round knowledge of IT/OT
• Experience with specifications, design, implementation, operations, and maintenance of system solutions in a regulated industry
• Experience within IT support is an advantage
• Experience within manufacturing execution system (MES) PAS-X
• Excellent written and oral communication skills in English
• Knowledge about the below mentioned topics is not a requirement, but will be an advantage:
• ITIL (Incident, Problem and Change Management)
• Knowledge Management, Knowledge Centred Service (KCS)
• GxP, Good Manufacturing Practices (GMP) & Good Documentation Practices (GDP)

On a personal note, you are analytical and possess strong problem-solving and decision-making skills, enabling you to effectively tackle complex challenges. You excel in collaboration, able to communicate seamlessly with both internal and external stakeholders. In a fast-paced environment, you remain calm, flexible, and adaptable to shifting priorities.
You have a natural curiosity and are motivated to learn about multiple systems, continuously seeking to improve and challenge the status quo by finding innovative ways of working.

One of your key tasks will be to act and take responsibility as Incident Manager. Besides that, role, your tasks would be to:

• Provide system support to Novo Nordisk Global Production sites
• Act as backup for our local site support teams
• Drive Incident management and contribute to Major Incidents
• Conduct Problem management – proactive incident handling
• Facilitate knowledge transition between Global deployment team, Central (ProdOps) and Local Support teams
• Collect and document knowledge in ITSM ServiceNow tool
• Upgrade and Qualify IT systems in scope
• Conduct training to our Local support teams
• Collaborate with Local support teams to identify current and future need

To be successful in this role, you should have:

• A technical background or an all-round knowledge of IT/OT
• Experience with specifications, design, implementation, operations, and maintenance of system solutions in a regulated industry
• Experience within IT support is an advantage
• Experience within manufacturing execution system (MES) PAS-X
• Excellent written and oral communication skills in English
• Knowledge about the below mentioned topics is not a requirement, but will be an advantage:
• ITIL (Incident, Problem and Change Management)
• Knowledge Management, Knowledge Centred Service (KCS)
• GxP, Good Manufacturing Practices (GMP) & Good Documentation Practices (GDP