Global Learning IT Support Specialist

at  ODE CONSULTING PTE LTD

IN-HOUSE TECHNOLOGY

• Plan, manage & maintain sustainable IT infrastructure, cloud & network systems
• Manage & liaise closely with vendors and service providers to effectively manage the such infrastructure, cloud & network systems, ensuring compliance with Service Level Agreements (SLAs) and validation of Statement Of Work (SOW)
• Plan, develop & ensure execution of IT security policies & procedures to prevent unauthorized access, risk and malicious attack
• Implement and maintain security measures including password & access controls, encryption, and vulnerability management for office & cloud environments
• Manage local network and plan downtime including version updates, testing and recovery
• Knowledge of cloud architecture
• Ensure all systems change requests are in compliance with IT policies.
• Document and maintain a comprehensive up to date IT Asset register and documentation.
• Ensure systems and data security to meet strict IT audit requirements.
• Manage company data backup, restore, and monitor backup jobs to ensure that all company backup jobs are completed and kept online and off site according to policy.
• Continue to track relevant emerging technologies, trends, and best practices

related to the company’s business, and propose and implement improvements accordingly.

• Provide technical guidance and support users members on infrastructure-related matters.

REQUIREMENTS

A Diploma Holder, with at least 5 years of working experience is preferred. Fresh Graduates are also welcome to apply.

Knowledge/Skills

• IT Skills – MS Office Suite of Applications
• Training administration experience is an advantage
• Project management experience, an advantage
• Understanding of Cloud, SCORM and API requirements as related to LMS

Attributes

• Hands-on and be able to multi-task
• Good interpersonal skills
• Team player, attention to detail interpersonal skills
• Good written and spoken communication skills
• Organized, ability to prioritize and have a sense of urgency
• Disciplined, self-motivated,
• Ability to work accurately to meet deadlines
• Ability to work in a flexible way that allows for changes in assignments and priorities
• Good organizational, time management and problem-solving skills

Your role is to support & manage in-house technology; learning & courseware systems/technologies, mission critical applications including related Learning and Development Management System (LMS).