Global Operations Senior Associate

at  Spring Health

OUR MISSION: TO ELIMINATE EVERY BARRIER TO MENTAL HEALTH.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, J.P. Morgan Chase, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
As a Global Operations Senior Associate, you’ll work closely with cross functional partners to optimize processes, drive operational efficiency, reduce friction, and eliminate pain points across Spring Health’s Global Program. You’ll will take ownership of day to day initiatives that support the Global team in achieving our aspirational goals. You will report into the Associate Director, Global Operations. This is a full-time position, that based on location and candidate preference, can be remote or hybrid.

WHAT WE EXPECT FROM YOU:

• You have working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.)
• You have a proactive approach to project management
• You are an strong collaborator and communicator that confidently highlights areas of opportunity
• You thrive in ambiguous, complex, and dynamic environments
• You strive to balance competing priorities, always keeping the long-term vision in mind as you develop short-term tactical plans for execution
• You are a self-starter with a strong sense of ownership who embraces autonomy while still keeping stakeholders in the know
• You have a strong ability to spot opportunities for improvement and intercept problems before they have a chance to arise
• You are a keen listener who can diagnose pain points for teams and help them move them from a reactive to proactive mindframe
• You have 4+ years of relevant professional experience working within operations
  The target base salary range for this position is $75,000 - $95,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
  Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
  Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

WHAT YOU’LL BE DOING:

• Serve as the Subject Matter Expert on Global capabilities & processes
• Partner with cross-functional teams on existing & new care delivery opportunities
• Drive process improvement & escalation management with key external care delivery partners
• Support internal operational enablement through different communication channels (e.g. Slack, Confluence, Guru, etc)
• Support the tracking and success of the Global Program Roadmap
• Support member-escalation resolution with internal teams & external vendors
• Own management of a primary vendor inclusive of daily communications, escalations, invoicing & administrative support

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

• Project completion and/or launch within a certain time frame
• Management of vendor service level agreements
• Vendor budget management