Global Optimization Manager, SAC

at  Baxter

THIS IS WHERE YOU SAVE AND SUSTAIN LIVES

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

YOUR ROLE AT BAXTER

Responsible for managing optimization efforts for customer service shared service.
You will build and lead a global supporting team of specialists who investigate operational deficiencies and design improvements and implement systems and/or tools. Accountable for identifying and managing value-driven projects that represent efficiency gains and cost savings.

WHAT YOU’LL BE DOING:

• Manages and leads the performance of Optimization Specialists.
• Develop and maintain methods and systems for measuring project performance.
• Identify and address gaps in customer service processes including cross-functional workstreams within supply chain.
• Deliver clear and concise project updates to senior leadership. Partner with Commercial and ISC leadership to collaborate with all functional areas and manage implementation.
• Conduct root cause analyses and utilize six sigma-lean principles for improvement and optimization of customer service teams globally.
• Design and monitoring of continuous improvement projects utilizing lean methodologies.
• Execute defined strategies to ensure cost containment, cost savings, productivity, and efficiency objectives are met in advocacy of a consistent effortless customer experience.